Shashi Nanayakkara
Summary
A well-organized, self-motivated individual with excellent communications skills, & the ability to work as part of a team, continue my career with an organization that will utilize management, Finance, and Administrative skills to benefit mutual growth and success.
Overview
18
18
years of professional experience
Work History
Motor Vehicle Lending Specialist
Finance Now Ltd
06.2023 - Current
- Analyzed borrower financial profiles to assess creditworthiness and recommend lending solutions.
- Developed and maintained strong relationships with clients to ensure satisfaction and repeat business.
- Facilitated loan processing by coordinating documentation and communication between clients and underwriting teams.
- Implemented process improvements that enhanced the efficiency of loan approvals and reduced turnaround time.
- Collaborated with cross-functional teams to streamline workflows, ensuring compliance with regulatory standards in lending operations.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Enhanced loan application approval rates by conducting thorough credit analyses and evaluating borrower''s financial status.
- Implemented risk mitigation strategies during loan evaluation processes, safeguarding the institution''s interests and minimizing potential losses.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Streamlined the lending process for clients, guiding them through document preparation and submission requirements.
- Maintained up-to-date knowledge of industry regulations and compliance standards, ensuring accurate and legally compliant lending practices.
- Participated in ongoing training programs to enhance professional skills and stay current with industry best practices.
- Developed and maintained relationships with customers, lenders and other third parties.
Consumer Goods Lending specialist
Finance Now Ltd
01.2022 - Current
- Assess consumer applications, review, referred, and make appropriate decisions as per delegated lending discretion within the agreed service level.
- Review and make credit decisions overriding decline decisions.
- Review and analyze financial statements, assets, and liabilities to ensure responsible lending
- Credit acceptance calls from retailers and customers.
- Contact dealers and customers via phone and email.
Banking adviser/Banking Specialist
Sampath Bank, SL
01.2008 - 01.2014
- Working collaboratively with colleagues to help the branch succeed and exceed objectives.
- Take personal responsibility for adopting positive relationship-based service. Accuracy, attention to detail, and problem-solving abilities.
- Undertake cash management requirements in an accurate and efficient manner.
- Provide exceptional customer experience through quality interactions that meet customers.
- Respond to and process all service-related inquiries in confidence and accuracy.
Cafe Manager
Mercari Bakery & Cafe
01.2018 - 01.2020
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
- The ability to deliver a high-touch customer experience in the hospitality environment
- A proven track record of delivering results and the drive to exceed expectations
- Staff management, staff training, rostering, barista skills, Knowledge of EFTPOS systems
- Manage inventory control, budgeting, Stocktaking
Manager
Refrigeration Ltd, NZ
01.2016 - 01.2018
- Manage and increase the effectiveness, efficiency, coordination, and communication between support business function
- Coordinate and run the daily business efficiently of the company
- Oversee and train any staff as required
- Manage any customer complaints with effective resolution as soon as possible
- Maintain company documentation
Education
Financial Adviser - Finance
Massey University
Auckland, AUK05.2025
Post-Graduate Diploma - International Studies
Pacific United
AucklandB.Sc. - Business Administration (Special)
University of Sri Jayewardenepura
Skills
- Loan servicing
- Documentation review
- Credit analysis
- Loan origination
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer service-focused
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Client relationship building
- Customer relations
- Microsoft office
- Analytical and critical thinking
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Credit history review
- Computer literacy
- Risk assessment
- Staff management
- Document analysis
- Document review
- Interpersonal communication
- Complex Problem-solving
- Time management abilities
- Continuous improvement
- Adaptability
Hobbies and Interests
- Graphic Designing, Ecommerce, Traveling, Listening to music, Public Speaking
- Extremely hard working and dedicated, Honest and transparent, Loyal and trustworthy, Approachable and gracious, Respectful
Other Qualifications
- Diploma in Banking and finance at Institute of Bankers of Sri Lanka
- Foundation Level altInstitute of CharteredAccountants, Sri Lanka
Timeline
Motor Vehicle Lending Specialist
Finance Now Ltd
06.2023 - Current
Consumer Goods Lending specialist
Finance Now Ltd
01.2022 - Current
Cafe Manager
Mercari Bakery & Cafe
01.2018 - 01.2020
Manager
Refrigeration Ltd, NZ
01.2016 - 01.2018
Banking adviser/Banking Specialist
Sampath Bank, SL
01.2008 - 01.2014
Post-Graduate Diploma - International Studies
Pacific United
B.Sc. - Business Administration (Special)
University of Sri Jayewardenepura
Financial Adviser - Finance
Massey University
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