Shaskia Mckay

• Supported sales teams by providing accurate credit information for new and existing customers.
• Increased collection rates through proactive account management and regular follow-ups with clients.
• Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Collaborated with other departments to resolve billing errors, ensuring timely payment from clients.
• Consistently met or exceeded targets set for reducing outstanding balances while adhering to strict deadlines.
• Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.

Mckay security is a family run security business, supplying emergency response and surveillance around the Waipa area.

My role for this company is based around client relations and resolutions for their needs for security surveillance.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Temp role to cover maternity leave.

DBCE is a small civil engineering firm based in Hamilton, in this role I was tasked with managing the first stages of construction and workers in this team.

Highly enjoyed this role as I was able to work closely with multiple clients and companies, helping to achieve their goal and dream residence.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Gathered requirements for ongoing projects and organized details for management use.

Fully Equipped ltd are a Automotive accessories production and procurement company.

Through this varied and fast paced role, I managed the sales and dispatch of merchandise over 4 branches from the head office in Te Rapa - Hamilton.

Effectively this role placed me as the go to person for each branch for admin support, problem solving pertaining to inventory and dispatching and key administration duties

• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Compiled client profiles and entered information into operating system.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
• Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
• Maintained complex digital filing system for financial information.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Received and processed stock into inventory management system.
• Designed dispatch strategies to meet project requirements for delivery timeframe.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Completed all pertinent paperwork, recognizing any discrepancies and addressing them over 4 main branches nationwide.

Temping position covering maternity leave.

• Produced highly accurate internal and external letters and memoranda.
• Maintained financial accuracy by collecting deposits, fees and payments.
• Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
• Executed record filing system to improve document organization and management.
• Monitored work calendar and scheduled appointments, meetings and travel.
• Organized weekly staff meetings and logged minutes for corporate records.