Shatakshi Kaushik
Hastings,HKB
Summary
Understanding Customer Care Executive with over [Number] years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Muthoot Finance Ltd.
08.2021 - 08.2022
- Evaluated interactions between associates and customers to assess personnel performance.
- Took ownership of customers issues to follow problems through to resolution.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Kept accurate records of all customer interactions and transactions.
- Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
Education
Master of Commerce
Swami Vivekanand Subharti University
Meerut India11.2022
Bachelor Off Commerce
Kurukshetra University Kurukshetra
Kurukshetra Haryana05.2020
Skills
- Staff Development
- Protocol development
- Scheduling and Coordinating
- Idea Development and Brainstorming
Timeline
Customer Care Executive
Muthoot Finance Ltd.
08.2021 - 08.2022
Master of Commerce
Swami Vivekanand Subharti University
Bachelor Off Commerce
Kurukshetra University Kurukshetra
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