Shaun Gifkins
Springfield,Rotorua
Summary
Kia Ora, My name is Shaun Gifkins and I am currently an Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. A determined driver of performance compliance with applicable standards, rules and regulations. I also have 3 years experience in a team management role and understand what it takes to achieve set goals and also how to create a vibrant and enjoyable team atmosphere. Three things that I pride myself in most as an employee would be my ability to create strong and happy relationships, My drive to always meet or exceed work place standards, and ability to adapt to new teachings, environments, and quickly become someone who can bring something to the table.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Platypus Shoes
Rotorua Central Mall, Rotorua
05.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Demonstrated excellent customer service daily and developed authentic connections with customers.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Shift Runner
Domino's
Koutu, Rotorua
12.2020 - 05.2022
- Managed team of 10-15 employees in fast-paced environment.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Adhered to company policies and procedures while enforcing them among all employees.
- Ensured compliance with all local health regulations related to food safety.
- Greeted customers and took their orders in a friendly and efficient manner.
- Kept customer and food preparation areas clean and well-organized.
- Collaborated with other team members to ensure timely completion of tasks.
Sales Assistant
Smith's Sports Shoes
Rotorua Central, Rotorua
03.2018 - 04.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Education
NCEA Level 3 / Achieved with Merit -
Rotorua Boys' High School
Rotorua, NZ12-2021
Skills
- Customer Service Management
- Stock Management
- Operations Oversight
- Relationship Building and Management
- Work Planning and Prioritization
- Attention to Detail
- Time Management
- Problem-Solving
Certification
- Full NZ class 1 drivers license
Affiliations
- I have passion for the gym and I have competed in a few powerlifting competitions
- I grew up playing basketball and still play the occasional pick up game
- I love Music, I play guitar, and will listen to anything from Chris Stapleton to Jay-Z
References
References available upon request.
Timeline
Assistant Store Manager
Platypus Shoes
05.2023 - Current
Shift Runner
Domino's
12.2020 - 05.2022
Sales Assistant
Smith's Sports Shoes
03.2018 - 04.2020
NCEA Level 3 / Achieved with Merit -
Rotorua Boys' High School
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