Shaun Gifkins
Rotorua
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Store Manager
Platypus Shoes
2023.05 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Demonstrated high quality customer service in order to create a customer focused team culture.
Shift Leader
Dominos's Pizza
2020.12 - 2023.04
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Education
High School Diploma -
Rotorua Boys' High School
Rotorua, NZ12.2021
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
- Inventory Management
- Computer Operations Management
- Time Management
- Self-Driven and Motivated
- Attention to Detail
- Collaboration and Teamwork
Timeline
Store Manager
Platypus Shoes
2023.05 - Current
Shift Leader
Dominos's Pizza
2020.12 - 2023.04
High School Diploma -
Rotorua Boys' High School
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