Shavana McKay

Auckland,AUK

Summary

Dedicated and results-driven customer service specialist with 2 years of experience in resolving customer inquiries and ensuring client satisfaction. Proven track record of delivering exceptional service in high-demand environments. Adept at handling challenging situations with professionalism and a focus on problem-solving. Excellent communication and interpersonal skills. Seeking to leverage my expertise in providing top-notch customer support to drive customer loyalty and revenue growth.

Overview

Years of Customer Experience

Work History

Warehouse Assistant

Night Shift Picking

12.2022 - 09.2023

Prepared orders for shipment by picking, packing, and labelling merchandise.
Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
Loaded and unloaded delivery trucks promptly for further distribution.
Managed staff scheduling to prepare for high and low production periods to keep warehouse running smoothly.
Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Worked as a night shift Member, Managing and helping new team - members.

Burger Fuel

Employee

02.2021 - 11.2022

Worked well with teammates and accepted coaching from management team.
Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
Took orders, prepared meals, and collected payments.
Greeted customers promptly and took orders to keep flow of traffic moving.
Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Skills

Key Qualifications:

Excellent verbal and written communication skills
Strong interpersonal skills to effectively interact with customers and colleagues
Ability to empathize with customer concerns and provide solutions

Quick learner with a willingness to adapt and grow in a dynamic environment
Proficient in using customer relationship management (CRM) software and other relevant tools
Reliable, punctual, and dedicated to meeting and exceeding performance targets

References

Lorretta Ihaia - Former Manager at Burger Fuel, Mt Roskill

PH: +021 081 59358

Email: lorretta.ihaia@hotmail.com

Brianna Grove - Former Night shift supervisor at Gilmours, Mt Roskill

PH: +64 21 172 1051

briannax@hotmail.com

Timeline