Shaveen Prakash

ASB Bank | Masterton, WGN | August 2022 – Present

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer calls promptly and provided advice and assistance tailored to their needs.
• Responding to customer requests for products, services, and company information, ensuring positive experiences.
• Delivered exceptional customer service by leveraging extensive knowledge of products and services.
• Collaborated with staff to enhance customer service experience and exceed team goals.

Delmonte Works Ltd – Kiwibank | Masterton, WGN | September 2017 – January 2022

• Assessed employee performance and developed improvement plans to optimize productivity.
• Identified and capitalized on community business opportunities through effective networking.
• Hired and trained talented individuals to enhance organizational skill sets.
• Maintained confidentiality of records and client information, ensuring compliance with policies.
• Improved branch production rates by resolving conflicts, conducting evaluations, and coaching employees.

Wairarapa District Health Board | Masterton, WGN | February 2010 – September 2017

• Performed administrative duties, including word processing, data entry, and invoice processing.
• Maintained clean, organized files by keeping accounts payable records up-to-date.
• Used accounting software to prepare weekly and monthly financial reports.
• Reviewed figures and documents for accuracy and completeness.
• Assisted with system migrations and software updates.

Holiday Inn | Suva, Fiji | June 2006 – January 2010

• Monitored purchase requisitions and adjusted orders with vendors to meet operational needs.
• Collaborated with stakeholders to manage pricing and availability of products.
• Implemented cost-reduction policies while maintaining product quality.
• Maintained comprehensive records of purchasing activities and reconciled open purchase orders monthly.

Mitsubishi Motors | Suva, Fiji | August 2004 – May 2006

• Reviewed purchase orders for accuracy and processed check disbursements.
• Managed correspondence with customers and vendors to address inquiries.
• Prepared financial reports and tracked expenditures for management review.
• Reconciled accounts and maintained accurate accounting records.

Rajendra Prasad Bros Ltd | Suva, Fiji | April 2000 – January 2003
M Abdul & Company | Suva, Fiji | May 1995 – January 1999

• Delivered top-notch administrative support, promoting excellence in office operations.
• Maintained organized physical and digital records, ensuring compliance with documentation standards.
• Provided backup support for employees and adapted to department needs.
• Prepared and updated reports, spreadsheets, and documents to support operations.
• Maintained customer satisfaction by implementing forward-thinking strategies to address needs and resolve concerns.