Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shavnil Narayan

Auckland,AUK

Summary

Dynamic business owner with a proven track record at Apex Brass Fitting, excelling in customer relations and team leadership. Skilled in business administration and driven to enhance client satisfaction through exceptional service. Successfully managed operations, ensuring high-quality outcomes and fostering strong relationships, resulting in increased referrals and business growth.

Overview

2026
2026
years of professional experience

Work History

Warehouse Assistance /Delivery Driver

A1 Safety & Packaging NZ Ltd
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Enhanced tenant satisfaction by providing timely assistance with service requests and inquiries.
  • Improved warehouse organization by categorizing items and maintaining a clean work area.
  • Coordinated cross-functional teams for smooth warehouse operations, resulting in increased productivity.
  • Assisted in maintaining an organized warehouse by properly storing inventory with precise use of RT forklift.
  • Increased client referrals by delivering exceptional customer service and prompt assistance during difficult situations.

Joinery

Fineline Joinery
03.2024 - 06.2024
  • Maintained a safe working environment through diligent adherence to safety guidelines and equipment maintenance procedures.
  • Maintained clean workspaces, professional personal appearance and neat vehicle.
  • Improved client satisfaction by delivering high-quality joinery work within tight deadlines.
  • Delivered durable, aesthetically pleasing joinery installations that contributed to increased property values for clients.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Cut wood by hand and with shop or site machinery to achieve desired dimensions.
  • Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Cut and shaped materials to meet outlined measurements.

Business Owner

Apex Brass Fitting
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Trade Work

Vocational College
Fiji

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Team collaboration and leadership
  • Business administration

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Warehouse Assistance /Delivery Driver

A1 Safety & Packaging NZ Ltd
08.2024 - Current

Joinery

Fineline Joinery
03.2024 - 06.2024

Business Owner

Apex Brass Fitting

Trade Work

Vocational College

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Shavnil Narayan