Summary
Overview
Work History
Education
Skills
Timeline
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Shawanah Nisha

Auckland,AUK

Summary

Enthusiastic and people-oriented business student majoring in Human Resource Management and Marketing at AUT. Strong foundation in communication, customer experience, and collaboration, developed through retail roles at Dotti and Farmers. Passionate about people, workplace culture, and delivering meaningful customer interactions.Eager to leverage skills and contribute to a dynamic team focused on growth and positive workplace experiences.

Overview

3
3
years of professional experience

Work History

Retail Assistant

Dotti
10.2022 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Regularly met or exceeded store KPIs through product upselling

Retail Assistant

Farmers
01.2022 - 10.2022
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained an organized backroom for easy access to stock when replenishing shelves.
  • Compiled daily sales reports to track progress and identify areas for improvement.

Education

High School Diploma -

Papatoetoe High School
12-2021

Skills

  • Recruitment Support & Team Collaboration
    Conflict Resolution & Handling Difficult Customers
    Visual Merchandising & Promotional Displays
    POS & EFTPOS Systems, Stock Control, Inventory
    Product Knowledge & Upselling Techniques
    Time Management & Multi-Tasking in Fast-Paced Environments
    Strong Verbal and Written Communication
    Empathy, Patience & Adaptability
    Customer Relationship Building & Retention
    Goal-Oriented, Experience with Sales KPIs

Timeline

Retail Assistant

Dotti
10.2022 - Current

Retail Assistant

Farmers
01.2022 - 10.2022

High School Diploma -

Papatoetoe High School

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Shawanah Nisha