Shawanah Nisha
Auckland,AUK
Summary
Human Resource Management and Employment Relations graduate with foundational experience in HR administration and recruitment support. Strong organizational, confidentiality, and communication skills, developed through academic projects and three years of retail experience. Quick to learn HR systems, with an interest in payroll, and technology-enabled HR processes.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Dotti
10.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Answered incoming calls and emails to provide product information, features and benefits.
- Regularly met or exceeded store KPIs through product upselling
Internship Student
The Beauty Hub
08.2025 - 10.2025
- Supported HR functions including onboarding documentation, recruitment coordination, and maintaining employee records.
- Assisted with social media content planning, scheduling, and performance tracking across Instagram and TikTok.
- Helped develop marketing materials and campaigns for the beauty clinic's service promotions through Canva.
- Conducted market research to understand customer preferences and competitor positioning.
- Collaborated with the manager on administrative tasks.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Sorted and organized files, spreadsheets, and reports.
- Collected, arranged, and input information into database system.
- Collaborated with cross-functional teams to ensure alignment on project objectives and deliverables.
- Designed and created PowerPoint presentations for staff, including onboarding materials and incentive programmes to improve performance and engagement.
- Developed client-facing PowerPoints for service options, including wedding packages, treatment recommendations, and promotional offerings.
Retail Assistant
Farmers
01.2022 - 10.2022
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Compiled daily sales reports to track progress and identify areas for improvement.
Education
Bachelor of Business - Human Resources Management And Employment Relation
Auckland University of Technology
Auckland12-2025
High School Diploma -
Papatoetoe High School
11-2022
Skills
- Recruitment support and collaboration
- Conflict resolution and customer handling
- Visual merchandising and promotions
- POS and inventory management
- Product knowledge and upselling
- Time management and multitasking
- Verbal and written communication
- Empathy and adaptability
- Customer relationship management
- Goal-oriented with sales KPIs
- Proficient in Microsoft Office Suite
- Teamwork and collaboration
References
References available upon request.
Timeline
Internship Student
The Beauty Hub
08.2025 - 10.2025
Retail Assistant
Dotti
10.2022 - Current
Retail Assistant
Farmers
01.2022 - 10.2022
Bachelor of Business - Human Resources Management And Employment Relation
Auckland University of Technology
High School Diploma -
Papatoetoe High School