Shawn Remedios

• Results-driven website design and development using WordPress for Australasian businesses across various industries.
• Building strong client relationships through clear communication, effective project management, and efficient processes.
• Managing daily support tickets, troubleshooting issues, identifying bugs, and efficiently resolving errors to maintain seamless website performance.
• Contributing to company value through training, mentorship, and the refinement of workflows.

• Customer Service Operations - Attend calls and book hire machine based on the customer requirements.
• Prepared daily reports on fleet utilisation and availability.
• Checked machines available in the yard against dispatched machines to ensure the correct fleet was sent.
• Managed the dispatch role and coordinated the transport of seven trucks in Auckland, overseeing approximately 70–80 movements daily.
• Organised the movement of machines between branches in Tauranga, Hamilton, and Wellington based on branch requirements.
• Coordinated cross-hiring of equipment as required.
• Reviewed and signed off invoices for cross-hired machines.
• Supervised the work of administrators and assisted with customer queries.
• Developed forms and spreadsheets for various processes, which have since become standard workflow practices.
• Organise third-party transport as and when required.
• Check and sign off invoices for cross-hired machines.
• Oversee the role of our administrators and assist in customer queries.
• Additionally, I have created forms and spreadsheets for various processes which are now become a norm and part of the workflow.

• Managed transport for upper North Island branches, covering areas from the Far North to the Bay of Plenty.
• Coordinated the transportation of forklifts, stock pickers, reach trucks, and stackers (new sales, second-hand sales, and rentals) within Auckland and nationwide, ensuring deliveries were completed on time.
• Ensured drivers adhered to safety procedures, wore the required PPE, and maintained a professional standard of presentation.
• Ensured trucks and trailers were in good working condition, complied with all legal and health and safety requirements, and followed maintenance schedules.
• Ensured compliance with New Zealand road transport legislation, including systems such as EROAD.
• Facilitated toolbox meetings in a structured manner, ensuring actions were taken and properly documented.
• Built strong relationships with third-party transport companies and negotiated costs effectively.
• Facilitated month-end stocktakes and compiled comprehensive reports.
• Recruited and onboarded replacement or additional drivers as required.

• Customer Service and Administration.
• Prepared daily reports on fleet utilisation and availability.
• Checked machines available in the yard against dispatched machines to ensure the correct fleet was sent.
• Managed the dispatch role and coordinated the transport of seven trucks in Auckland, overseeing approximately 70–80 movements daily.
• Organised the movement of machines between branches in Tauranga, Hamilton, and Wellington based on branch requirements.
• Arranged third-party transport when required.
• Coordinated cross-hiring of equipment as needed.
• Reviewed and signed off invoices for cross-hired machines.
• Supervised the work of administrators and assisted with customer queries.
• Developed forms and spreadsheets for various processes, which have since become standard practice in the workflow.

• Customer Service Operations and Administrations - Daily answer customer calls and help them with the booking of machines.
• Supported the Auckland Hire Manager and branch personnel with all tasks related to the day-to-day operations and functions of the Auckland branch.
• Prepared daily utilisation reports for Elevated Work Platforms (EWPs) and forklifts using MS Excel for all branches nationwide.
• Processed orders, assigned equipment, and provided sales support to Business Development Managers.
• Dispatched and managed a fleet of approximately 20–30 movements within Auckland.
• Liaised with customers regarding queries and bookings, provided machine specifications, and assisted customers in selecting the appropriate equipment for specific jobs.
• Provided quotes to customers for EWPs and scaffolding.
• Processed contracts for all hired equipment.
• Created and submitted Work Safe notifications for scaffold structures to Work Safe NZ.
• Assigned and organised the transportation of equipment and scaffolding, ensuring drivers were allocated machines based on route, timings, and other factors.
• Developed and maintained strong relationships with customers and the national team.

• Managed customer accounts and provided excellent customer service.
• Prepared financial proposals for clients.
• Generated quotes for clients using MYOB.
• Prepared detailed job specifications for clients and contractors.
• Monitored performance and service delivery standards across all service contracts.
• Acted as a liaison between clients and contractors to ensure jobs were completed according to specifications.
• Responded promptly and effectively to customer enquiries and resolved issues.
• Generated leads and secured new business opportunities.
• Prepared offer letters and assigned jobs to contractors.
• Conducted site inductions and introduced contractors to clients.
• Performed site inspections, supervision, and audits of completed jobs to ensure quality standards were met.

• Spoke with clients to discuss their printing requirements.
• Processed orders and job bags in the system, forwarding them to the operations department for further handling.
• Ensured deliveries were made to clients within the required timeframes.
• Responded promptly and effectively to all internal and external enquiries.
• Provided efficient support to meet the needs of all sales personnel.
• Built strong relationships within the business to address customer queries and escalations promptly.
• Communicated with customers regarding the status of their jobs.
• Coordinated with sales, clients, and the design team to ensure timely delivery of artwork for proofing.
• Personally delivered urgent orders to clients when necessary.
• Managed computerised office activities, maintained customer communications, and tracked records through to delivery.

• Cold calling customers to sell phone broadband and mobile services.
• Create portfolios for new clients in CRM.

• Promoted from Team Member to Senior Team Member in September 2006.
• Promoted from Senior Team Member to Team Specialist in February 2007.
• Resolved client queries via phone and email with US-based clients on a daily basis.
• Audited expense reports and vendor payments.
• Made adjustments to expense reports as required.
• Reconciled delinquent Corporate Cards.
• Processed Corporate MasterCard applications.

• Placed orders over the phone for health products on behalf of clients in the United States.
• Handled product-related enquiries for clients.
• Assisted with training and floor walking for on-the-job trainees (OJT).

Achievements:

• Received positive feedback from both external and internal clients (Test call reports).
• Consistently met all quality and call-handling parameters.
• Due to strong performance, was given the opportunity to transition to a more prestigious project (AT&T Wireless).