Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawn Williams

Rotorua,Bay Of Plenty

Summary

Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Duty Manager

White Tiger Restaurant and Bar


  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Food and Beverage Assistant Manager

Novotel
12.2018 - 10.2023
  • Ensured compliance with health department regulations by maintaining a clean and safe work environment at all times.
  • Oversaw daily operations to ensure a smooth flow of service during peak hours.
  • Coordinated large-scale events such as weddings and corporate gatherings, ensuring flawless execution from planning to completion.
  • Developed unique events and special promotions to drive sales.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Education

Rotorua Boys High School
Rotorua, BOP

Skills

  • Customer service focused
  • Training and mentoring
  • Relationship building

Certification

Current duty managers certificate

Timeline

Food and Beverage Assistant Manager

Novotel
12.2018 - 10.2023

Duty Manager

White Tiger Restaurant and Bar

Rotorua Boys High School

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Shawn Williams