Hi, I’m
SHAWN SHELDON MENDONCA
Auckland,AUK
Summary
Confident Sales Operations Analyst touting twelve years of expertise in processing and managing sales contracts. A natural leader accepts and learns from criticism. An energetic professional offering relationship building and interpersonal skills.
Overview
19
years of professional experience
Work History
My Hangers
Sales Operations Analyst
03.2024 - 09.2024
Job overview
- Hosting small campaigns to attract potential customers.
- Creating and actively taking part in small business community groups and partnering with local businesses.
- Increasing the social presence and working closely with the ad agencies.
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Collaborated with cross-functional teams on product launches that resulted in successful market penetration and adoption rates.
Innovation Direct Employment Services
Reporting Analyst
12.2016 - 01.2024
Job overview
- Designing business analysis with the concerned departments and data recording systems for use throughout the department.
- Communicating the results of data analysis in written and verbal form to all stakeholders
- Support various departments, including marketing, finance and sales, in reaching their goals through analysis.
- Developed custom reports to address specific business needs and support decision-making processes.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Provided actionable insights through detailed analysis of complex datasets, driving business improvements.
- Prepared documentation for business analysts and updated client data.
- Streamlined report generation process for improved efficiency and faster delivery.
- Automated repetitive tasks, freeing up time for more strategic initiatives and reducing manual errors in reporting.
First Select International
Sales Operations Executive
07.2012 - 12.2016
Job overview
- Leveraged data-driven insights to optimize pricing strategies, boosting profitability and competitiveness in the market.
- Increased sales revenue by implementing strategic sales operations plans and analyzing market trends.
- Managed key relationships with clients and vendors, ensuring long-term partnerships and customer loyalty.
- Enhanced customer satisfaction with tailored sales solutions and exceptional client support.
- Spearheaded territory expansion initiatives, securing new business opportunities in previously untapped markets.
- Mentored junior sales professionals, fostering a culture of continuous learning and career development within the organization.
- Streamlined sales processes for improved efficiency and productivity among the sales team.
Emitech Mobile Solutions
Sales
09.2011 - 06.2012
Job overview
- Actively involved to push and promote the sales of Blackberry devices 9900 & 9780.
- Handling customer queries concerning the smartphone plans, data and other services related to the devices.
- Assisted the team in developing tailored sales strategies optimizing market penetration and overall sales growth.
- Boosted regional sales by attending effective training programs for sales representatives.
- Increased sales through effective merchandising tactics, targeted promotions, and well-trained sales pitch.
- Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
Al Turki Entreprises LLC
Administration Supervisor
05.2009 - 05.2011
Job overview
- Handling administrative work related to the supplies, stationery, materials etc.
- Carrying out front desk operations by booking the motel rooms for the guests.
- Kitchen operations by maintaining the HACCP standards.
- Handling the fleet of vehicles and preparing the rosters for the drivers and issuing journey plans to travel within the PDO areas.
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the company in South Oman.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
Jet Airways India Ltd
Sr.Customer Service Executive
04.2007 - 04.2009
Job overview
- Handling check-in counters for international destinations using the Interact check in system
- Supervise over check-in of passengers ensuring proper document checks, passenger profiling, complete visa checks, CDC’s for the seamen, student visas, assisting deported passengers
- Responsible for boarding procedures at the boarding gates, locating missing passengers, and timely co-ordination with the in-flight crew about missing passengers
- Assisting transit passengers arriving from the domestic sectors through quick transfers and coordinating with the ramp staff for loading their baggage into the aircraft
- Meet and assist of VVIPS, VIPS and CIPS
- Helping arrival passengers with immigration formalities, supervising the arrival baggage carousel, making necessary announcements as and when required, dealing with the customs for any declarations and assisting the Inter terminal transfer passengers
- Resolving passenger complaints with regards to baggage services
- Settling claims in case of damaged baggage
- Assisting passengers in times of disruptions, cancellations or reservation changes that were required
Livewel Aviation Services
Airport Sales Agent
06.2005 - 03.2007
Job overview
- Handling check-in counters for different airlines like Air India, United, Emirates and Singapore
- Proper document checks, passenger profiling, complete visa checks before acceptance of passengers
- Assisting passengers in times of disruptions and misconnections
- Coordinating arrivals for different airlines
- Assisting passengers at arrival carousel
- Checking for damaged baggage cases, missing baggage and creating PIR reports accordingly
Education
University of AucklandAuckland, NZ
from Masters of Business Analytics
12.2025
Mangalore University
Bachelors of Commerce
05.2005
Skills
- Computer Proficiency
- Leadership Experience
- Communication Skills
- Organizational Know-How
- People Skills
- Collaboration Talent
Accomplishments
- SPOC for all extra-curricular activities within the organization.
- Employee of the month awarded consistently with Etisalat and awarded as the fastest worker with Etisalat.
- Was awarded the Best Supervisor during Gitex Shopper 2012.
- Was assigned as an On-Job-Trainer for new employees at Jet Airways, Mumbai, India (02/01/08).
- Received a letter of appreciation from Jet Airways India, Pvt. Ltd. for efficient handling during severe disruption of flights during monsoons (08/01/07).
- Assisted in writing science text books for the 10th grade which will be soon printed and published in Oman for CBSE curriculum.
- Writing content for Quarter Plate hospitality website and managing all the company’s PowerPoint presentations as a freelancer. Assisting all the upcoming new projects by providing necessary marketing insights.
Languages
English
Hindi
Kannada
Konkani
Personal Information
- Date of Birth: 02/12/84
- Nationality: Indian
Hobbies and Interests
- Badminton
- Travelling
- Cooking
- Listening to Music
- Food & Restaurant Reviewer
- Blogging
Timeline
Sales Operations Analyst
My Hangers
03.2024 - 09.2024
Reporting Analyst
Innovation Direct Employment Services
12.2016 - 01.2024
Sales Operations Executive
First Select International
07.2012 - 12.2016
Sales
Emitech Mobile Solutions
09.2011 - 06.2012
Administration Supervisor
Al Turki Entreprises LLC
05.2009 - 05.2011
Sr.Customer Service Executive
Jet Airways India Ltd
04.2007 - 04.2009
Airport Sales Agent
Livewel Aviation Services
06.2005 - 03.2007
Mangalore University
Bachelors of Commerce
University of Auckland
from Masters of Business Analytics
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