Shay Samuelson
Mount Maunganui
Summary
As a dedicated and organized person I pride myself in my ability to bring exceptional attention to detail to any role I undertake. Time management has been essential in all my previous and current roles and is a discipline I will bring forward into all future positions.
My strongest traits are that I am very approachable, adaptable, patient & willing to help others at any time. I get on with people of all walks of life and all age groups.
I thrive on a working environment that is challenging, interesting and allows me to take ownership of responsibilities. I thoroughly enjoy meeting new people and working with executive businesses closely to build a strong working relationship.
Overview
20
20
years of professional experience
Work History
Senior Account Manager
Aon New Zealand
03.2017 - Current
- Account Management for 6 years with Aon looking after larger SME book of clients.
- Client focused relationship management.
- Developed sales leads from direct referrals, client referrals and targeted marketing campaigns.
- Efficient and high standard of day to day management of duties.
- Mentoring of Account Brokers moving into Account Manager positions.
- Handling and support of technical/complex claims that arise in our branch.
Domestic Account Manager
Aon New Zealand
03.2015 - 03.2017
- Sole Management of Large Domestic Portfolio for the Bay of Plenty region.
- Resolved problems, improved operations and provided exceptional service.
- Sole Claims Management of Domestic Portfolio.
- Sole Management of Debtors.
Insurance Officer
First Credit Union
12.2006 - 06.2014
- Sole Management of Insurances through First Credit Union, Mount Maunganui.
- Insurance Calculations and Lodgements for Loan Repayments Insurances, Home & Contents Insurance & Life/Health referrals.
- Managed relationships with various insurers.
- Training within Credit Union branches on Insurance Products we offered, Claim lodgements & settlement.
- End of month reconciliations & payment processing.
Medical Receptionist
Te Awamutu Medical Centre
03.2004 - 12.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Management of Specialist Appointments & administration for visiting specialists to the clinic.
Education
Insurance
Level 5 Insurance Certificate
New Zealand12.2022
NCEA Level 1 & 2
Te Awamutu College
Te Awamutu2006
Skills
- Strong Focus on Time Management & Efficiency
- Open Verbal and Written Communication with Clients & Colleagues
- Attention to Detail
- Exceptional Problem Solving
- Career Focused
- Adaptable & Flexible
- Client Relationship Building
- Focused Professional
- High Standard of Professionalism
References
Referees available on request
Timeline
Senior Account Manager
Aon New Zealand
03.2017 - Current
Domestic Account Manager
Aon New Zealand
03.2015 - 03.2017
Insurance Officer
First Credit Union
12.2006 - 06.2014
Medical Receptionist
Te Awamutu Medical Centre
03.2004 - 12.2006
Insurance
Level 5 Insurance Certificate
NCEA Level 1 & 2
Te Awamutu College
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