Summary
Overview
Work History
Education
Skills
Timeline
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Shay Young

Lake Tekapo ,CAN

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Duty Manager

Mackenzie Bar And Grill
07.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.

Food and Beverage Attendant

Mackenzie Bar And Grill
12.2021 - 07.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
  • Improved overall efficiency by assisting with kitchen tasks during peak hours or staff shortages.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.

Restaurant Waiter

Mackenzie Bar And Grill
06.2020 - 02.2021
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Education

High School Diploma -

Mackenzie College
Fairlie, NZ
12.2020

Skills

  • Cash Management
  • Customer Service
  • Team Supervision
  • Delegating Work
  • Service Management
  • Problem-solving abilities

Timeline

Duty Manager

Mackenzie Bar And Grill
07.2023 - Current

Food and Beverage Attendant

Mackenzie Bar And Grill
12.2021 - 07.2023

Restaurant Waiter

Mackenzie Bar And Grill
06.2020 - 02.2021

High School Diploma -

Mackenzie College

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Shay Young