SHAYAL KUMAR
Takanini
Summary
Dynamic sales and customer service professional with proven success at Aelia Duty Free, excelling in visual merchandising and customer satisfaction. Adept at multi-tasking and decision-making, consistently achieving sales targets while enhancing the customer experience. Committed to leveraging strong analytical skills to drive marketing initiatives and improve service delivery.
Overview
11
11
years of professional experience
Work History
Sales Assistant
Auckland Duty Free
Airport
05.2023 - Current
- Company Overview: Auckland International Airport
- Serve customers and handle any returns and refunds
- Unpack deliveries, stock shelves and arrange displays
- Opening and closing store tills
- Reach individual and store's sales targets
- Accurate cash handling procedures
- Store cleanliness and ensure high levels of stock control
- Ensured that all promotional materials were properly displayed in their designated areas.
Office Administrator
Optimal Traffic Civil Limited
07.2022 - 12.2022
- Financial planning, record keeping and billing, personal development, physical distribution and logistics
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
Office and Retail store assistant
Pack and Send Manukau
10.2021 - 06.2022
- Company Overview: Courier company
- Customer service includes elements such as professional packing services, address labelling of parcels, professional enquiry handling, document preparation, delivery follow up, multiple freight options, credit card facilities, late pick-ups, industry leading customer care
- Retail experience
- Operating systems
- Courier company
Marketing
Neat Clean Services
03.2015 - 09.2021
- Preparing reports of finding, illustrating data analysis data graphically and translating findings into written text
- Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls or questionnaires, or arrange to obtain existing data
- Measure and assess customer and employee satisfaction
- Forecast and track marketing and sales trends, analysing collected data
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preferences, or state of residency
- Explain survey objectives and procedures to co-workers and added their opinions or contributions
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Office Manager
- Manage documentation, including contracts, maternity documentation, and sickness documentation
- Set up personnel files and confirms that data remains accurate
- Respond to recruitment enquiries
- Communicate with staff for the purpose of ordering office supplies
- Responsibility of incoming and outgoing mail
- Manage correspondence with service vendors
- Order and maintains office supplies
- Organise staff meetings and executive schedules
- Cater to customer complaints in a timely and efficient manner
- Process paperwork for customers and employees
- Keep office clean and organised to promote an efficient working environment
- Ensure all billing and accounting duties, including resolving billing questions are done and managing invoices
Customer Associate
Neat Clean Services
- Conducted daily customer interactions to assess needs and preferences.
- Resolved billing inquiries and addressed complaints regarding high bills.
- Informed customers about company programs, products, and services.
- Reported electric and gas emergencies and outages promptly.
- Supplied data for new service requests and construction inquiries.
- Facilitated resolution of customer complaints through effective communication.
- Managed account openings and closures per customer requests.
- Connected customers with agencies offering financial assistance.
Education
Certificate in empowering Attitude Workshop - Heathcare Level 2
Myskill
High school graduate -
National diploma in business management - Level 5 and level 6
International college of New Zealand
Skills
- Customer service excellence
- Sales and marketing strategies
- Judgment and decision-making
- Active listening skills
- Time management
- Multi-tasking abilities
- Quick learning aptitude
- Computer literacy
- Self-motivation
- Independent work proficiency
- Visual merchandising
Current Status
Permanent Resident
References
Available upon request
Timeline
Sales Assistant
Auckland Duty Free
05.2023 - Current
Office Administrator
Optimal Traffic Civil Limited
07.2022 - 12.2022
Office and Retail store assistant
Pack and Send Manukau
10.2021 - 06.2022
Marketing
Neat Clean Services
03.2015 - 09.2021
Office Manager
Customer Associate
Neat Clean Services
Certificate in empowering Attitude Workshop - Heathcare Level 2
Myskill
High school graduate -
National diploma in business management - Level 5 and level 6
International college of New Zealand