Shayal Sarika Devi
Auckland,AUK
Summary
It has been my pleasure to serve as an service and cost admin officer in my past professional roles for almost 4 years. On my way till here I have served many customers and clients on daily basis in addition to being productive and diligent. I was located on front desk at my both ex-employers and managed to handle customer queries and update my customers on daily basis via calls and regular emails . While coming across different types of customer's daily I have an idea to handle customer's well and have a great idea what are customer preferences. My role also included to provide invoices and quotes to the customers. As part of front desk admin I have practised how to work as a team with other departments and also multitask few things at once when required.
Overview
4
4
years of professional experience
Work History
Costing Officer (Administration)
Carpenters Fiji PTE LTD
11.2020 - 07.2023
- Used data entry skills to accurately document and input statements.
- As a front desk employee main priority was to greet and welcome customers.
- Responded to customer concerns daily, did customer bookings , received calls and updated customers via emails.
- Supported customers with providing quotations and invoices for payments.
- Finalized and corrected billing and posted documents to meet daily budgets.
- Collaborated with team members and managers to resolve complex customer queries .
- Generated customer purchasing orders and collected invoices for payments.
- Monitored outstanding payments and performed collections duties.
- Collaborated with customers to resolve disputes.
- Updated daily WIPS to ensure all billing are done on time .
- Responded to employee inquiries and communicated same to payroll department such as employee payslips, pending leaves.
- Kept filing records of every employee and provided to management when needful.
- Handled cash transactions and also via debit and credit cards.
- Created new customer accounts into the system.
- Carried out general administration work and liaised with accounts departments to settle customer payments.
- Managed department budgets and generated financial reports for management review.
Service Administration Officer
Niranjan's Auto Port Ltd
07.2019 - 11.2020
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed team petty cash, purchase orders and account transactions.
- Created, prepared, and delivered reports to various departments.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Coordinated with human resources department to handle payroll and personnel databases.
Education
Bachelor of Arts - International Business Marketing & HR Management
University Of South Pacific
Suva Fiji03.2020
Skills
- Customer Satisfaction
- Keeping file records
- Team Player
- Computer knowledge
- Good in English with written and oral
- All-rounder person can multitask if required
- Eye for detail and accuracy
- Eagerness to learn new things
- Good time Management to meet upcoming deadlines
- Database Maintenance
- Knowledge in word document and excel
Referees
Carpenters Motors:
Meenal Narayan (HR Manager)
Phone: +679 9991382
Email: m.narayan.ho@carpenters.com.fj
Roneel Chand (Supervisor)
Phone: +679 9991708
Email: r.rchand.motors@carpenters.com.fj
Timeline
Costing Officer (Administration)
Carpenters Fiji PTE LTD
11.2020 - 07.2023
Service Administration Officer
Niranjan's Auto Port Ltd
07.2019 - 11.2020
Bachelor of Arts - International Business Marketing & HR Management
University Of South Pacific
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