Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shayan Prasad

Manurewa,AUK

Summary

Dynamic retail professional with proven expertise at Lagardere Travel Retail, excelling in customer service and relationship building. Recognized for boosting sales through proactive problem-solving and teamwork. Adept at training new staff and maintaining high standards under pressure, ensuring exceptional shopping experiences and fostering a collaborative environment.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Lagardere Travel Retail
10.2023 - Current
  • Greeted customers exceptionally and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Gained knowledge about different products and how they worked and applied this knowledge towards customers to ensure satisfaction.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Delivered and learnt strong interpersonal communication skills within the team.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Developed a proactive attitude to problem solve issues and taking action to prevent negative effects occurring within the team.
  • I increased sales by performing under pressure and ensure 100% work ethic during understaffed days and busy working days.



Front of House Associate

Coffee Club Cafe
08.2022 - 09.2023
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Managed approximately 30 incoming calls and emails per day from customers and ensured to asses them perfectly.

Education

High School Diploma -

Ormiston Senior College
Auckland, NZ
12-2025

Some College (No Degree) -

Ormiston Junior College
Auckland, NZ
12-2022

Manurewa West Primary
Auckland, NZ
12-2018

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Reliability and punctuality
  • Relationship building

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Retail Sales Associate

Lagardere Travel Retail
10.2023 - Current

Front of House Associate

Coffee Club Cafe
08.2022 - 09.2023

High School Diploma -

Ormiston Senior College

Some College (No Degree) -

Ormiston Junior College

Manurewa West Primary

Similar Profiles

CREATE PROFILE
Shayan Prasad