Shaye Po'ona
Wellington,WGN
Summary
Experienced Account Manager pursuing a fulltime position with a passion for creating lasting working relationships. Looking for the next step in my career.
Overview
10
10
years of professional experience
Work History
Account Manager
Te Pukenga
Te Aro , Wellington
2023.04 - Current
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- De-escalate customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Building and maintaining productive relationships with customers and internal partners.
- Resolve customer complaints in a timely manner.
- Maintaining accurate records of all customer interactions in the CRM system.
- Renewing existing accounts by cementing trusting relationships with customers.
Client Lead
Spark NZ
Lower Hutt , Wellington
2021.06 - 2023.04
- Networking to build client base and promote products to new and existing clients.
- Cross-sold additional products and services to purchasing customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Scheduled and attended 10 appointments per week.
- Generated sales by prospecting leads and negotiating advantageous deals.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Attended conferences and seminars related to telecom industry developments.
Communication Consultant
Spark NZ
Te Aro , Wellington
2017.06 - 2021.06
- Initiated friendly conversation with customers to determine level of assistance required.
- Updated knowledge base regularly with information about new technologies and industry trends.
- Answered questions about current promotions and resolved issues according to store policies.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cross-sold products to boost overall sales purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable solutions
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
Telemarketer
One Contact NZ
Wellington Central , Wellington
2016.08 - 2017.07
- Contacted private individuals or businesses by telephone to solicit sales.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Followed up on sales leads through outbound calling.
- Utilized sales techniques to persuade customers to purchase product or service packages.
- Broke down objections using friendly, persuasive strategies.
- Developed new leads each day at or above quotas.
- Ensured compliance with industry regulations and standards pertaining to telemarketing activities.
Teacher's Assistant
Wellington High School
Mount Cook , Wellington
2014.02 - 2016.08
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Tutored students in course material to improve comprehension.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Led after-school programs focused on developing skills in areas like art, sports and performing arts.
Education
Bachelor of Arts - Education
Victoria University of Wellington
WellingtonSkills
- Business Development
- Vendor Relations
- Team Training
- CRM Systems
- Contract Negotiation
- Report Writing
- Account Servicing
- Account Management
- Client Relationship Management
- Revenue Generation
- Sales Solutions
- Cold Calling Skills
- Qualifying Leads
Timeline
Account Manager
Te Pukenga
2023.04 - Current
Client Lead
Spark NZ
2021.06 - 2023.04
Communication Consultant
Spark NZ
2017.06 - 2021.06
Telemarketer
One Contact NZ
2016.08 - 2017.07
Teacher's Assistant
Wellington High School
2014.02 - 2016.08
Bachelor of Arts - Education
Victoria University of Wellington
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