Shaye Po'ona
Wellington,WGN
Summary
Experienced Account Manager pursuing a fulltime position with a passion for creating lasting working relationships. Looking for the next step in my career.
Overview
10
10
years of professional experience
Work History
Account Manager
Te Pukenga
Te Aro, Wellington
04.2023 - Current
- Oversee multiple accounts and work diligently to meet and exceed performance goals.
- De-escalate customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Building and maintaining productive relationships with customers and internal partners.
- Resolve customer complaints in a timely manner.
- Maintaining accurate records of all customer interactions in the CRM system.
- Renewing existing accounts by cementing trusting relationships with customers.
Client Lead
Spark NZ
Lower Hutt, Wellington
06.2021 - 04.2023
- Networking to build client base and promote products to new and existing clients.
- Cross-sold additional products and services to purchasing customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Scheduled and attended 10 appointments per week.
- Generated sales by prospecting leads and negotiating advantageous deals.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Attended conferences and seminars related to telecom industry developments.
Communication Consultant
Spark NZ
Te Aro, Wellington
06.2017 - 06.2021
- Initiated friendly conversation with customers to determine level of assistance required.
- Updated knowledge base regularly with information about new technologies and industry trends.
- Answered questions about current promotions and resolved issues according to store policies.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Cross-sold products to boost overall sales purchases.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable solutions
- Built relationships with clients by providing ongoing support and advice on telecom products and services.
Telemarketer
One Contact NZ
Wellington Central , Wellington
08.2016 - 07.2017
- Contacted private individuals or businesses by telephone to solicit sales.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
- Followed up on sales leads through outbound calling.
- Utilized sales techniques to persuade customers to purchase product or service packages.
- Broke down objections using friendly, persuasive strategies.
- Developed new leads each day at or above quotas.
- Ensured compliance with industry regulations and standards pertaining to telemarketing activities.
Teacher's Assistant
Wellington High School
Mount Cook, Wellington
02.2014 - 08.2016
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Tutored students in course material to improve comprehension.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Led after-school programs focused on developing skills in areas like art, sports and performing arts.
Education
Bachelor of Arts - Education
Victoria University of Wellington
WellingtonSkills
- Business Development
- Vendor Relations
- Team Training
- CRM Systems
- Contract Negotiation
- Report Writing
- Account Servicing
- Account Management
- Client Relationship Management
- Revenue Generation
- Sales Solutions
- Cold Calling Skills
- Qualifying Leads
Timeline
Account Manager
Te Pukenga
04.2023 - Current
Client Lead
Spark NZ
06.2021 - 04.2023
Communication Consultant
Spark NZ
06.2017 - 06.2021
Telemarketer
One Contact NZ
08.2016 - 07.2017
Teacher's Assistant
Wellington High School
02.2014 - 08.2016
Bachelor of Arts - Education
Victoria University of Wellington
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