Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Shasara Garrett

Orewa

Summary

Dedicated professional with a strong background in customer service and care. Skilled in adapting quickly to a variety of roles, I excel in building rapport, and providing compassionate support and service. Known for maintaining organized environments, and ensuring client satisfaction through effective communication and creative problem-solving.

Overview

16
16
years of professional experience

Work History

Voluntary Admin Assistant

Anita Maynard
02.2023 - 02.2025
  • Collated architectural documents and materials for efficient access
  • Edited, proofread, and adjusted layouts of numerous document types
  • Prioritised and organised incoming emails, phone calls and messages to ensure timely and accurate responses
  • Handled sensitive information with discretion while maintaining confidentiality protocols
  • Managed incoming and outgoing mail and packages
  • Located requested information for different topics by conducting physical or digital searches
  • Scheduled meetings, trips, and appointments

Voluntary Coach of Division 3 Women Softball Team

ECB Softball Club
09.2022 - 02.2023
  • Instructed a diverse group of women on the rules and techniques of softball while offering individually specific support based on age / ability
  • Created training plans and team lineups for games
  • Ordered and distributed trophies for team awards

Voluntary Home Care Aide

Dorothy Maude
03.2020 - 02.2023
  • Aided patient with ambulation, exercise and transfers between seating/beds, etc
  • Boosted wellbeing through social, mental, and physical support
  • Assisted patient with crucial daily activities, including bathing, dressing, and grooming
  • Coordinated care with nursing staff
  • Minimized safety hazards, arranging living spaces to meet patient needs
  • Maintained tidy and inviting home environments with regular cleaning, trash removal, and laundry assistance

Retail Sales Associate

Re: Reading Book Store
10.2016 - 12.2019
  • Utilised POS system to process cash, credit card, and mobile pay transactions
  • Attended to visual merchandising, stocktaking, re-stocking and loss prevention
  • Held sole-charge position and performed opening and closing procedures, including counting cash drawers and securing store
  • Maintained clean and organized sales floor to improve store appearance
  • Assisted customers with product questions, selections, and purchases - demonstrating strong knowledge of products

Stock Clerk and Customer Service

Fiesta Farms Supermarket
02.2016 - 05.2016
  • Efficiently stocked and faced organic items according to industry standards
  • Ordered new organic products as required
  • Provided accurate information about products and services to customers and offered personalised recommendations
  • Collaborated with other departments to ensure prompt resolution of customer concerns
  • Maintained high level of knowledge regarding current promotions, discounts, or special offers available

Various Customer Service Positions

Ticketek, Civic Video, Embassy Theatre, Paramount Theatre, Light House Cinema
03.2009 - 09.2014
  • Developed good rapport with customers by actively listening and empathising with their concerns
  • Prepared and served various food and beverages, including alcohol and coffee
  • Efficiently handled sales, returns/exchanges, and processed refunds according to company policies
  • Assisted customers online and via phone, helping with navigating website and placing orders/booking tickets
  • Maintained comprehensive knowledge of products and services offered
  • Escalated unresolved cases to management for further investigation
  • Participated in ongoing training sessions to stay current with industry trends and updates

Retail Sales Associate

Hardings Furniture
12.2013 - 08.2014
  • Assisted customers with sales, general product questions and stock queries in sole charge role
  • Created social media accounts and posts, implemented website updates, and contributed to advertising and creative displays
  • Processed cash and card transactions accurately, and booked pick ups and delivery service - coordinating with delivery team
  • Maintained clean sales floor and reorganised furniture to enhance store appearance and saleability

Education

Bachelor of Arts - Film and Media Studies

Massey University
03.2009

Skills

  • Positive and tactful
  • Versatile and adaptable
  • Self motivated and diligent
  • Teamwork and collaboration
  • Computer and POS proficiency
  • Organisation and creativity
  • Analytical and attentive to detail
  • Active listening and problem solving
  • Building rapport and relationships
  • Emotional intelligence and empathy
  • Cultural awareness and understanding
  • Passion for learning and growing

Hobbies and Interests

  • Playing Sport (Softball, Baseball, Football & Tennis), Cinema, Photography, Reading, Board Games, Travel, Live Music, Cultural Events, Animals, Walks/Hiking

References

  • Anita Maynard, anitahouseplans@gmail.com, 0274136485
  • Dorothy Maude, dorothymaude36@yahoo.com, 0275213412

Timeline

Voluntary Admin Assistant

Anita Maynard
02.2023 - 02.2025

Voluntary Coach of Division 3 Women Softball Team

ECB Softball Club
09.2022 - 02.2023

Voluntary Home Care Aide

Dorothy Maude
03.2020 - 02.2023

Retail Sales Associate

Re: Reading Book Store
10.2016 - 12.2019

Stock Clerk and Customer Service

Fiesta Farms Supermarket
02.2016 - 05.2016

Retail Sales Associate

Hardings Furniture
12.2013 - 08.2014

Various Customer Service Positions

Ticketek, Civic Video, Embassy Theatre, Paramount Theatre, Light House Cinema
03.2009 - 09.2014

Bachelor of Arts - Film and Media Studies

Massey University

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Shasara Garrett