Shaylah Richardson
Auckland,New Lynn
Summary
I am dedicated in providing
identify with people
sympathetic to peoples requirements
appeal to a broad range of ages
friendly but professional interactions between people
organized
timemaangement is my fortay
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Little Urban
07.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Used social media to gain awareness of our new opening restaurant side (previously only a cafe)
- Targeted regular customers of the cafe in a respectful and professional way and informed them of newly opening restaurant hours (spreading the word) this resulted in an increase in dinner customers.
- Carefully interviewed, selected, trained, and supervised staff to ensure the best team.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures to ensure smooth running dinner shift.
- Ordering of produce
Stewardess
Riverhead Ferry
03.2023 - Current
- Greeted boarding passengers, and brought their attention to the step down into the salon ensuring passenger safety
- Participated in safety briefings showing where life-jackets, bathrooms, and hazards on board the boat are.
- Ensured safety and comfort of passengers onboard boat
- Communicating with the caption about passenger behaviours, bar tab amounts, weather changes etc. - very strong communication and team work is required while under way on water to ensure safety.
- Successfully undocked boat from home dock and successfully docked the boat into various berths (this required training which i passed)
- Handling money from bar transactions
- Served beverages from an onboard bar to passengers while keeping an eye out for intoxicated passengers.
- Kept a professional fount while interacting with passengers in a friendly manner.
- Driving the boat while captain attended to other jobs
- Attention to cleanliness around the boat
- Supported passengers in any request the had
- Resolved passenger conflicts and medical emergencies while under way. (including intoxicated incidents)
- Collected trash, tidied up all areas of the boat, and polished/wiped down wet or smeared surfaces.
- Confidently answered passengers questions surrounding local history of the area, arrival time, activity's, and other topics.
Front of House Waitress
Little Urban
02.2023 - Current
- Trained new and potential staff
- Placed the weekly orders from suppliers after taking stock cheek
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained warm relationships with regular customers to ensure satisfying service and their return.
- Greeted customers with a friendly welcome and helped to answer any questions they had concerning our products.
- Memorized 40+ food and drink options including changing specials from our menus.
- Taking bookings up to 60 people and following though communication with customer ensuring a transparent and smooth interaction.
- Utilized communication practices with kitchen staff to deliver correct customer meals in timely manner
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers in a polite and non invasive manner.
- In charge of updating the social media with current specials and advertising to promote the cafe
- barista trained
Front of House Waitress
Urban On Manners
02.2022 - 11.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Created warm relationships with regular customers, ensuring a comfortable environment where the costumer wants to return
- Utilized communication practices with kitchen staff to deliver correct customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Memorized 30+ menu items to help make recommendations to customers, and be able to confidently answer menu related questions
- Worked to a high standard during the rush hour
Waitress
Cafe Alba
04.2019 - 01.2022
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members
- Carried out interviews for potential new staff
- Worked as a replacement chef during the Covid period
- Adapted to help out the team with Covid stress related issues
- Maintained a calm front to customers while laws and regulations continuously changed during Covid period
- Remained calm and poised when dealing with difficult customers or during busy shifts and/or Covid law disagreements (mask/vaccine passport).
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Criminology
University of Auckland
Auckland, NZ11.2025
Advanced Police And Uniformed Services Training - Pre-police
NZMA - New Zealand Institute of Sport
Sylvia Park 11.2023
Secondary Education -
Waiuku College
Waiuku, NZ12.2021
Skills
- Excellent communication/people skills as well as great negotiation skills
- Highly organized and detail orientated
- Able to function in a high stress environment and maintain a high standard of work
- Flexible mindset/willingness to adapt to change
Timeline
Restaurant Manager
Little Urban
07.2023 - Current
Stewardess
Riverhead Ferry
03.2023 - Current
Front of House Waitress
Little Urban
02.2023 - Current
Front of House Waitress
Urban On Manners
02.2022 - 11.2022
Waitress
Cafe Alba
04.2019 - 01.2022
Bachelor of Arts - Criminology
University of Auckland
Advanced Police And Uniformed Services Training - Pre-police
NZMA - New Zealand Institute of Sport
Secondary Education -
Waiuku College
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