Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaylen Popole

Summary

Dedicated customer care professional with a genuine passion for helping others, bringing experience in collections and customer service. Known for compassionately resolving disputes and managing accounts, I strive to create a positive experience for every customer. As a reliable team player, I believe in the power of collaboration to achieve meaningful results.

I possess strong skills in conflict resolution and communication, and I'm recognized for my empathetic approach to problem-solving. This allows me to address challenges effectively while ensuring that customers feel heard and valued.

Overview

6
6
years of professional experience

Work History

customer care

Repairhub
06.2021 - 02.2024
  • Provided customers with information about what was repaired and replaced on their vehicle
  • Collaborated well with team members to ensure day to day tasks were met with precision in a timely manner
  • Identified areas of improvement in the customer experience process and proposed solutions accordingly
  • Demonstrated ability to stay calm under pressure while dealing with difficult customer situations

Retailer

Red rat
10.2020 - 06.2021
  • Stocked shelves, racks, cases, bins and tables with new or transferred merchandise
  • Greeted customers upon entering the store providing friendly customer service and assistance if needed
  • Handled customer complaints in a professional manner
  • Answered customer inquiries over the phone and through email
  • Monitored store security measures including CCTV cameras and alarm systems

Medical orderly

Middlemore Hospital
03.2018 - 04.2020
  • Provided emotional support to patients by listening attentively and responding compassionately
  • Transported patients to other areas of hospital in wheelchairs/gurneys for tests and treatments
  • Lifted patients to move off beds, examination tables or stretchers
  • Assisted nursing staff with non clinical duties

Education

Diploma - Psychology And Counselling

Career Academy
Auckland, AUK

Level 2 Certificate - Health And Wellness

MIT
Auckland, AUK
04.2018

Skills

  • Patience
  • Adaptability
  • Time management
  • Interpersonal skills
  • Attention to detail
  • Active listening
  • Customer Service
  • Reliability and punctuality
  • Customer care experience
  • Hospice care experience
  • Customer Delivery
  • Store maintenance
  • Merchandise display
  • Patient care assistance
  • Interpersonal relationship building
  • Cultural sensitivity awareness
  • Compassionate patient interaction

Timeline

customer care

Repairhub
06.2021 - 02.2024

Retailer

Red rat
10.2020 - 06.2021

Medical orderly

Middlemore Hospital
03.2018 - 04.2020

Diploma - Psychology And Counselling

Career Academy

Level 2 Certificate - Health And Wellness

MIT
Shaylen Popole