Shayna Tweed
Wellington,WGN
Summary
Hardworking Underwriter with over seven years of experience in Insurance. Excellent reputation for resolving problems, building team engagement, teaching others, communicating change and excelling in the everyday tasks.
Overview
7
7
years of professional experience
Work History
Underwriter - Technical
FMG Insurance
04.2022 - 07.2024
- Streamlined underwriting processes by creating standardized templates for evaluating applicant qualifications.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
- Spearheaded initiatives aimed at streamlining workflows between departments, leading to increased collaboration and efficiency across the organization.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Underwriter
FMG Insurance
01.2019 - 04.2022
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
- Streamlined underwriting processes by creating standardized templates for evaluating applicant qualifications.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Calculated group and individual renewal rates based on customers' background, industry and demographic information.
Rural Consultant
FMG Insurance
02.2018 - 01.2019
- Improved client satisfaction by effectively managing multiple rural accounts and consistently meeting deadlines.
- Evaluated client needs and expectations, establishing appropriate insurance policies and advice.
- Managed client relationships through renewal reviews and any insurance needs that would come up through the policy period.
- Analyzed claims data to identify trends and opportunities for advice lead conversations around risk mitigation.
- Part of the team which implemented a new Client Relationship Management software.
Inbound Consultant
FMG Insurance
02.2017 - 02.2018
- Met the needs of clients from all areas of the business.
- Was a top call taker
- Excelled in understanding the clients needs and evaluating what our policies would and wouldn't cover
Education
Post-Graduate Diploma - Classical Performance - Voice
Victoria University of Wellington
Wellington, NZ02.2017
Skills
- Analyzing data
- Risk Mitigation
- Risk Assessment
- Underwriting guidelines
- Relationship Building
- Portfolio Management
- Policy Interpretation
- Team building
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Continuous Improvement
Timeline
Underwriter - Technical
FMG Insurance
04.2022 - 07.2024
Underwriter
FMG Insurance
01.2019 - 04.2022
Rural Consultant
FMG Insurance
02.2018 - 01.2019
Inbound Consultant
FMG Insurance
02.2017 - 02.2018
Post-Graduate Diploma - Classical Performance - Voice
Victoria University of Wellington
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