Shazia Hussain
Auckland,New Zealand
Summary
As an Anti-Money Laundering (AML) analyst with a proven track record of exceptional customer service skills, I am actively seeking new opportunities to apply and enhance my expertise in the financial industry. While my background is rooted in AML compliance, I am open to exploring roles within customer service that may offer a fresh perspective and allow me to diversify my skill set. With a dedication to upholding regulatory standards and delivering unparalleled support to clients, I am eager to contribute to a dynamic team and pursue professional growth in a role that values both AML proficiency and outstanding customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Crime Operations Analyst
Commonwealth Bank of Australia
Albany, Auckland
02.2024 - Current
- Performed due diligence reviews on new customers prior to onboarding them onto the system.
- Assessed risks associated with certain customers based on their profile information.
- Conducted investigations into potential violations of AML laws and regulations.
- Identified, assessed, and reported any suspicious or unusual activity related to anti-money laundering.
- Escalate any suspicious activities or high risk customers to FCC for approval.
- Communicate with clients via phone and email.
- Spend 2 hours per day on inbound calls answering customer, bank and Relationship manager inquiries.
- Meet monthly KPIS, attend all meetings and trainings.
Retail Sales Assistant
Lagardère AWPL Travel Retail
09.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Manage tills including opening and closing tills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person.
- Worked closely with the management to solve problems and handle customer concerns.
AML Analyst/ AML Specialist
First AML
09.2021 - 10.2022
- Conduct customer due diligence on individuals and entities dealing with clients in accordance to the AML/CFT Act 2009.
- Regularly communicate with clients regarding the status of each of their customers case.
- Answer customer queries through calls and emails.
- Meet monthly KPI's (Number of cases opened and closed, average number of days to close a case, caseload per analyst etc).
- Attend all weekly meetings and workshops to upskill.
- Ensure to always communicate in a professional manner.
- Ensure to manage time wisely in order to complete all tasks especially while working from home.
Outbound Telesales Consultant
NZME
01.2021 - 09.2021
- Call interested and previous customer offering them the best paper subscription suitable to their needs.
- Meeting weekly and monthly KPIs - Sales target, number of calls made, wrap up time and attendance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Securely taking payment details over the phone.
- Supporting team with mentoring
- Uptaking additional online courses to upskill.
Waiting Staff Member
Little Thai Restaurant
01.2020 - 02.2020
- Cultivated warm relationships with all customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- General clean up before closing.
Pharmacist/Retail Assistant
Unichem Pharmacy
09.2018 - 01.2020
- Handover prescriptions from the customers to the pharmacist.
- Assist customers to find the best over the counter medication/ solution for their needs.
- Handle POS/ run the cash register.
- Receive stocks and conduct fortnightly stock-takes.
- Take inbound calls to resolve customer queries.
- Notify regular clients when their monthly prescriptions are ready.
Education
Bachelor of Business - Accounting, Marketing & Human Resources
Auckland University of Technology
Auckland, AUK07.2024
High School Diploma -
Pukekohe High School
Pukekohe, AUK12.2019
Skills
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Attention to Detail
- Reliability
- Time Management
- Team Collaboration
Certification
Micro-credential in Financial Crime Investigation and Compliance from Griffith University
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Financial Crime Operations Analyst
Commonwealth Bank of Australia
02.2024 - Current
Retail Sales Assistant
Lagardère AWPL Travel Retail
09.2022 - Current
AML Analyst/ AML Specialist
First AML
09.2021 - 10.2022
Outbound Telesales Consultant
NZME
01.2021 - 09.2021
Waiting Staff Member
Little Thai Restaurant
01.2020 - 02.2020
Pharmacist/Retail Assistant
Unichem Pharmacy
09.2018 - 01.2020
Bachelor of Business - Accounting, Marketing & Human Resources
Auckland University of Technology
High School Diploma -
Pukekohe High School
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