Summary
Overview
Work History
Education
Skills
Timeline
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Shea Fleming

Kelburn,WGN

Summary

Dynamic communicator with experience in telemarketing and bartending. Expertise in problem-solving and teamwork, successfully engaging customers and supporters to enhance service delivery and contribute to organizational goals. Referees available upon request.

Overview

5
5
years of professional experience

Work History

Telemarketer

Greenpeace Aotearoa
01.2025 - 06.2025
  • Collaborated with team members to share effective communication strategies and techniques.
  • Responded to inquiries from the public regarding campaigns and organizational goals.
  • Maintained accurate records of calls and supporter responses for future reference.
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Developed relationships with customers to increase sales opportunities.
  • Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Processed sales transactions efficiently using point-of-sale systems.

Front Of House / Bartender

Moon Bar Newtown
Newtown, Wellington
10.2020 - 10.2024
  • Provided exceptional customer service in a fast-paced bar environment.
  • Mixed cocktails and beverages according to established recipes and customer preferences.
  • Managed bar inventory, restocking supplies as needed throughout shifts.
  • Collaborated with kitchen staff to coordinate food and drink orders smoothly.
  • Delivered food and drinks promptly to tables while ensuring satisfaction.
  • Assisted guests with menu selections and dietary restrictions.
  • Handled guest complaints professionally to enhance dining experience.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.

Education

Wellington High School
Wellington
11-2020

Bachelor of Arts - Commercial Music

Massey University
Wellington, NZ

Skills

  • Inventory
  • Customer relationship management
  • Menu memorization
  • Food running
  • Point of sale systems
  • Beverage preparation
  • Marketing and sales experience
  • Glassware management
  • Order management
  • Performance improvement
  • Team player attitude
  • Alcohol awareness
  • Dining room management

Timeline

Telemarketer

Greenpeace Aotearoa
01.2025 - 06.2025

Front Of House / Bartender

Moon Bar Newtown
10.2020 - 10.2024

Wellington High School

Bachelor of Arts - Commercial Music

Massey University

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Shea Fleming