Sheba Karan
Richmond,Invercargill
Summary
Dynamic professional with a proven track record at Digicel, dedicated to enhancing customer service levels and workplace productivity. Expertise in package assembly and new hire training fosters the creation of efficient, safe work environments. Achieved significant increases in customer satisfaction through exemplary problem-solving skills and effective team collaboration. Career aspirations include further enhancing operational efficiency and team performance.
Overview
10
10
years of professional experience
Work History
Process Worker
Blue Sky Pastures
729 Woodlands-Morton Mains Road, Morton Mains 9871, Invercargill
03.2023 - Current
- Labeled packages with product name, weight, price and expiration date as per company policy.
- Processed orders in an efficient manner while ensuring accuracy in weight measurements.
- Vacuum-packed and labeled products for institutional use or sale to consumers.
- Packaged, weighed, and labeled meat products accurately for retail sale.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Administrator
Tappoo's limited
, Fiji
05.2016 - 06.2018
- Ensured that all paperwork was completed accurately before submission deadlines.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Assessed company operations for compliance with safety standards.
- Managed office supplies inventory and placed orders when necessary.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative
Digicel
, Suva, Fiji
03.2015 - 05.2016
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Some College (No Degree) - Science
Tilak High School
FijiSkills
- Workplace safety
- Package assembly
- Emergency response
- New hire training
Timeline
Process Worker
Blue Sky Pastures
03.2023 - Current
Administrator
Tappoo's limited
05.2016 - 06.2018
Customer Service Representative
Digicel
03.2015 - 05.2016
Some College (No Degree) - Science
Tilak High School
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