Sheedeh Faramand
Rolleston,CAN
Summary
Highly motivated and registered social worker, dedicated to working with Tamriki and whanau and building positive relationships. Experienced in working with people in crisis with a proven track record of empowering clients to overcome challenges and achieve their goals. Skilled in conducting assessments, working in partnership to develop intervention plans and collaborating with interdisciplinary teams. Committed to advocating for social justice and making a positive impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Harm Practitioner
S.H.E
Burnside, Christchurch
04.2021 - Current
- Family harm practitioner for Integrated Safety Response team (ISR)
- Protech - Digital abuse technician/lead practitioner
Social Work Placement
Oranga Tamariki
Auckland
05.2021 - 11.2021
- Takapuna Site - Student on placement.
- Co-working on cases in the Care team and Intervention team.
- Shadowing practitioners, co-working on cases, scribing, assisting on visits and Whanau hui's.
- Transportation of clients.
- Assisting with court reports, completing Tuituia reports, All about me plans.
Programmes Advisor
University of Auckland Business School
Auckland
01.2020 - 05.2021
- Public short courses and in-house course sales for Executive Education.
- In-charge of contracts with MOU partners.
- Collaborated with other advisors within the team to share knowledge and best practices.
- Leading the design and delivery of the one-day lean Programme.
- Project lead and coordination.
Social Work Student Placement
Family Action
Auckland
08.2020 - 11.2020
- Student on placement 1
- Conducted client assessments to identify needs and resources.
- Documented case notes and maintained accurate client records.
- Engaged in crisis intervention to provide immediate support to clients.
- Collaborated with community organizations to enhance service delivery.
- Collaborated with other healthcare professionals to coordinate care for clients.
Programmes Coordinator
University of Auckland Business School
Auckland
12.2017 - 01.2020
- Coordination of In-house, C-suite, Westpac Leadership and Callaghan Innovation Lean Programmes.
- Coordination of Executive Education Events.
- Developed and maintained effective relationships with vendors and suppliers.
- Organised data by creating spreadsheets or other visual aids for easier analysis.
- Provided guidance and mentorship to junior staff members when needed.
- Assisted in developing marketing campaigns designed to reach target audiences more effectively.
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies.
Student Administration and Financials
University of New South Wales
11.2016 - 09.2017
- Administrative duties in the student financials department, student records and customer service.
- Conducted research using university databases and resources.
Account Manager
Bartercard Sydney Central
11.2015 - 11.2016
- Managing a portfolio of 132 small businesses.
- Developing and driving forward strong working relationships with customers and colleagues.
- Perform client presentations articulating the value proposition of product, solution, service offerings and management information to all levels.
- Planning and coordinating customer meetings / visits both on and off site Managing and solving customer issues.
- Networking to identify new business opportunities.
Team Leader Business Service Delivery
Vodafone NZ
12.2011 - 09.2012
- Leading and supporting a team of 12 customer service representatives.
- Managing staff to ensure they are achieving individual, team, and company targets.
- Dealing with Escalations, resolving complaints, collections queries and support.
- Coaching, reporting, and solving outage-related issues.
Customer Service Representative
Vodafone NZ
Auckland
01.2010 - 12.2011
- Delivery Vodafone NZ - computer/internet technical issues, billing queries, poor customer service and experiences, and at times, escalations.
- Providing an exceedingly high level of customer service, a consistent Net Promoter Score, and striving to achieve first call resolution.
- Sales and re-signs.
- Weekend Escalation Manager and Floor Supervisor.
Healthcare Support Worker
HealthCare NZ
NZ
01.2008 - 01.2010
- Helping Tamariki improve their social skills, helping clients with disabilities become more independent.
- Organising activities.
- Assisted clients with daily living activities and personal care tasks.
- Documented client progress and reported changes to nursing staff promptly.
Education
Child Protection Studies -
Child Matters
Canterbury01-2024
Master's in Social Work Practice (Professional -
University of Auckland
Auckland07-2021
Bachelor of Science - Psychology
University of Auckland
Auckland07-2009
Completed coursework towards Management Fundamentals -
University of Auckland Short Course
AucklandCompleted coursework towards Emotional Intelligence - Engaged Leadership -
University of Auckland Short Course
AucklandCompleted coursework towards Lean - Callaghan Innovation -
University of Auckland Short Course
AucklandSkills
- Strong communication
- Empathetic
- Client advocacy
- Digital abuse intervention
- Community resource knowledge
- Solution implementation
- Training and mentoring
- Computer proficient
- Team player
- Cultural competency
- Case management
- Conflict resolution
- Time management
- Friendly, positive attitude
- Flexible and adaptable
Certification
Registered Social Worker
Accomplishments
- Master's degree in Social Work.
- Registered with SWRB
- Glowing references with my employers and great feedback from my field placements with Family Action, and Oranga Tamariki.
References
References available upon request
Languages
English
Native/ Bilingual
Farsi
Native/ Bilingual
Urdu/Hindi
Limited
Timeline
Social Work Placement
Oranga Tamariki
05.2021 - 11.2021
Family Harm Practitioner
S.H.E
04.2021 - Current
Social Work Student Placement
Family Action
08.2020 - 11.2020
Programmes Advisor
University of Auckland Business School
01.2020 - 05.2021
Programmes Coordinator
University of Auckland Business School
12.2017 - 01.2020
Student Administration and Financials
University of New South Wales
11.2016 - 09.2017
Account Manager
Bartercard Sydney Central
11.2015 - 11.2016
Team Leader Business Service Delivery
Vodafone NZ
12.2011 - 09.2012
Customer Service Representative
Vodafone NZ
01.2010 - 12.2011
Healthcare Support Worker
HealthCare NZ
01.2008 - 01.2010
Child Protection Studies -
Child Matters
Master's in Social Work Practice (Professional -
University of Auckland
Bachelor of Science - Psychology
University of Auckland
Completed coursework towards Management Fundamentals -
University of Auckland Short Course
Completed coursework towards Emotional Intelligence - Engaged Leadership -
University of Auckland Short Course
Completed coursework towards Lean - Callaghan Innovation -
University of Auckland Short Course
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