Summary
Work History
Education
Skills
Linguistic proficiency
Personal Information
Disclaimer
Work Availability
Accomplishments
Timeline
Generic

Sheenu Sharma

Berhampore,NZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintain professional relationships to increase profitability and drive results.

Work History

Checkout Operator

PAK'nSAVE
04.2024 - Current
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.

Retail banking

Axis Bank
04.2014 - 08.2015
  • Cash Handling
  • Financial Analysis
  • MS Excel
  • Financial reporting
  • Payment Mechanisms RTGS, NEFT and IMPs
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Customer Handling

Education

MBA - Human Resources Management

Punjab Technical University
Jalandhar, Punjab
05.2011

Skills

Working under pressure

Team work

Team contribution

Maintaining cleanliness

Cash handling expertise

Handling Returns and Exchanges

Efficient Scanning Techniques

Complaint resolution

Quick Learner

Customer Service

Linguistic proficiency

English, Hindi & Punjabi

Personal Information

  • Husband's Name: Mr. Rohit Kumar Sharma
  • Date of Birth: 02/27/87
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I, hereby, declare that all the information furnished by me above is true to the best of my knowledge and belief.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Monetary Transactions - Handled cash, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Checkout Operator

PAK'nSAVE
04.2024 - Current

Retail banking

Axis Bank
04.2014 - 08.2015

MBA - Human Resources Management

Punjab Technical University
Sheenu Sharma