Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheetal Bal

Hamilton,waikato

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and upbeat ICT Technician successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

6
6
years of professional experience

Work History

ICT Support Technician

OMNITECH
2022.05 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Diagnose and resolve all sorts of issues related to mobile devices.
  • Ability to resolve all hardware and software-related issues in different Mobile device brands
  • managing stock and preparing weekly orders.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • providing satisfactory customer services.
  • Worked flexible hours across night, weekend and holiday shifts.

ICT Support Technician

Classic Mobiles
2020.05 - 2022.04
  • I have had a volunteer experience as a Technician i have learned alot about software and hardware related issues.
  • I have repaired different brands of smart phones even i have worked with customer service.
  • I have to deal with different type of customers every day with different problems related to phones, networks, software issues.
  • Repaired issues related to phones.
  • Software and hardware related issues.
  • Inspecting mobile problems such as repairing mobile parts or replacing them if required.
  • Filled paperworks to keep record of customers.
  • Worked under the procedure provided by the company.
  • Maintaining a good customer relationship.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Organized bench supplies and performed inventory counts.
  • Resolved variety of technical problems, from mobile phones to laptops, using troubleshooting to diagnose and restore.
  • Generated reports and updated files and documentation.

Volunteer Worker

Sanjeev kumar
2018.01 - 2018.04
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted customers and offered immediate assistance.
  • Followed company, safety and performance requirements at all times.
  • Organized and cleaned work areas for safety and professional appearance.
  • Assessed phones and laptop issues to determine appropriate troubleshooting methods for remediation.
  • Upgraded laptops/desktops, improving speed and performance.
  • Identified hardware issues caused by component failures using approved diagnostic tools.

Help Desk Manager

NZ Tech Solutions
2017.01
  • My role was to communicate with the customers and provide them solution and information about a particular things like it‘s basically a mobile Accessory shop which provides service about repairing the phone of any brand, repair damaged screens, and provides other accessory also.
  • I was involved in making invoices, checking the accounts, making the databases on daily basis, etc.
  • Strengths and achievements:.
  • Advertising different offers on different sites of the shop.
  • Checking, making and sending of invoices to the customers.
  • Managing the account.
  • Providing good customer services.
  • Stock purchasing.
  • Cash handling.

Education

Diploma - Networking Level 7

Ntec College (National Technology Institute)
NTI
11.2019

MCA - Master of Computer Applications

Punjab Technical University
Punjab, India
2015

BCA - Bachelor of Computer Applications

Guru Nanak Dev University
Punjab, India
2012

Skills

  • Technical support background
  • Repair skills
  • Troubleshooting abilities
  • Software upgrades
  • Hardware configuration
  • Technical Troubleshooting
  • Service desk support
  • Customer Handling skills
  • Problem-solving capabilities
  • Software and Hardware Assistance
  • End-User Support
  • End-User Training

Timeline

ICT Support Technician

OMNITECH
2022.05 - Current

ICT Support Technician

Classic Mobiles
2020.05 - 2022.04

Volunteer Worker

Sanjeev kumar
2018.01 - 2018.04

Help Desk Manager

NZ Tech Solutions
2017.01

Diploma - Networking Level 7

Ntec College (National Technology Institute)

MCA - Master of Computer Applications

Punjab Technical University

BCA - Bachelor of Computer Applications

Guru Nanak Dev University
Sheetal Bal