Summary
Overview
Work History
Skills
Certification
Languages
References
Timeline
Generic

Sheetal Devi

Mangere,AUK

Summary

Results-driven Administrative Services Manager experienced in overseeing office functions and managing personnel. Expertise in coordinating administrative procedures and implementing strategies that reduce costs and improve efficiency. Successfully enhanced communication across departments, resulting in more effective operational workflows. Focused on maintaining exceptional organizational standards and operational performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Manager

A2Z Civil Contractors Limited
Mangere, AUK
09.2023 - Current
  • Managed office operations and ensured efficient administrative support.
  • Coordinated scheduling and logistics for project meetings and events.
  • Developed and maintained filing systems for contracts and project documents.
  • Assisted in preparing budgets and tracking expenses for projects.
  • Implemented office policies to enhance workplace efficiency and organization.
  • Maintained inventory of office supplies and managed procurement processes.
  • Oversaw the maintenance of office equipment, supplies, and facilities.
  • Developed and implemented administrative procedures to maximize efficiency.
  • Organized meetings between executives and outside vendors or clients.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Claims Consultant

IAG
Mt Wellington, AUK
06.2022 - 07.2023
  • Evaluated and processed insurance claims for timely resolution.
  • Assisted clients in understanding policy coverage and claims procedures.
  • Collaborated with internal teams to gather necessary documentation.
  • Utilized claims management software to track progress and updates.
  • Negotiated settlements with claimants or their representatives on behalf of the insurance company.
  • Researched legal precedents, regulations, and industry standards to support claim decisions.
  • Resolved customer inquiries promptly while ensuring compliance with applicable laws and regulations governing the insurance industry.
  • Analyzed and interpreted policy provisions to determine coverage and liability.
  • Provided guidance to customers regarding their coverage options and procedures for filing a claim.
  • Assessed claims to ensure accuracy and completeness of documentation.
  • Advised clients on how they can reduce costs associated with future claims incidents.
  • Identified potential fraudulent activity in order to protect the interests of the insurer.
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Ensured that all payments were made within established time frames outlined in the policy agreement.
  • Provided feedback on performance trends related to specific types of claims cases.
  • Prepared reports summarizing investigations and outlining recommendations for resolution of claims.
  • Monitored changes in legislation that could affect existing policies or procedures related to claims handling processes.
  • Adjusted and claims under close supervision of more experienced claims team members.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Determined liability, compensability, and benefits due on each claim.
  • Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.

Spa Manager

Iglow Spa
Manukau, AUK
03.2018 - 04.2021
  • Managed daily operations of spa including scheduling and service coordination.
  • Trained and supervised staff to ensure high-quality customer service experiences.
  • Developed spa treatment menus and pricing strategies for enhanced client offerings.
  • Oversaw inventory management and procurement of spa supplies and products.
  • Implemented marketing initiatives to promote services and attract new clients.
  • Conducted regular staff meetings to discuss performance and address concerns.
  • Ensured compliance with health and safety regulations within the spa environment.
  • Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
  • Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
  • Developed and implemented spa services policies, procedures and standards.
  • Created menus of treatments and packages that were attractive to customers.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
  • Maintained high standards of cleanliness throughout the facility while adhering to safety regulations.
  • Organized business accounting and invoicing in QuickBooks.
  • Coached team members to effectively support national chain salon business which delivered of total annual sales.
  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
  • Hired, led and provided performance management for spa employees.
  • Identified opportunities for process improvements within the spa's operational structure.

Skills

  • Interpersonal communication
  • Client service excellence
  • Analytical problem solving
  • Leadership and teamwork
  • Administrative management
  • Financial budgeting
  • Insurance claims handling
  • Event planning coordination
  • Records management
  • Supply chain procurement

Certification

  • NZ Driver License
  • Spa Manager internal Managment Training.

Languages

English
Professional
Hindi
Professional

References

References available upon request.

Timeline

Administrative Manager

A2Z Civil Contractors Limited
09.2023 - Current

Claims Consultant

IAG
06.2022 - 07.2023

Spa Manager

Iglow Spa
03.2018 - 04.2021

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Sheetal Devi