Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheetal Kumar

Auckland,New Zealand

Summary

I am hardworking and organized. My personality is bubbly because I love meeting new people. I would be a great asset to your company because I will be bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills to enhance the customer experience.

I am also a university student, currently working towards my Bachelors of Engineering Technology majoring in Computer and Mobile Systems at Auckland University of Technology.

I make it my mission to leave everyone, I interact with feeling productive. I like to complete my tasks on time, and I go out of my way to ensure that both; the company I represent, and our customers are happy. I am looking for a position where I can learn and grow as an individual.

Overview

6
6
years of professional experience

Work History

Christmas Casual - Retail

Vodafone
11.2022 - 01.2023
  • This was an in-store role for Vodafone's Botany store over the busy seasonal period
  • The role required to help the retail team by dealing with common customer enquiries
  • For example, device information, sales information, changing and issuing sim cards, troubleshooting devices, Wi-Fi and Bluetooth troubleshooting, setting up and backing up devices, data transfer, etc.

Customer Advocate

Sitel
10.2021 - 02.2022
  • This was a call center role for Sitel's client who was an Australian Payment Processing Machine and Software company
  • This role required me to troubleshoot payment processing machines over the phone with customers, helping them to make sure their device is connected properly via Bluetooth and WI-FI and the software is being used as the customers intend to use it
  • I was in contact with the engineering team to follow up on product bugs and features
  • Overall, the goal was to ensure customer satisfaction with good customer service and technical support.

Sales Assistant

Animates
11.2020 - 11.2021
  • As a Sales Assistant, you offered great customer service and pet training expertise
  • You managed transactions, restocked items, processed online orders, tested water, and kept the store clean
  • Importantly, you built customer loyalty through friendly interactions, ensuring everyone left the store satisfied.

Christmas Casual

Michael Hill
11.2020 - 01.2021
  • A Christmas Casual role involved providing customer service, handling inquiries in-store and over the phone, and processing POS transactions
  • Additionally, I specialized in jewelry cleaning, ensured secure store closure, and assisted with sales
  • My responsibilities contributed to a seamless and positive customer experience during the busy holiday season.

Sale and Marketing Independent Contractor

Smith and Nelle
11.2019 - 03.2020
  • In this role, key skills involved self-management, effective time management, and a strong work ethic
  • Adopting a student mentality, you represented the brand and engaged in direct customer communication, including door-to-door sales
  • Additionally, you generated reports and collected feedback, demonstrating a well-rounded approach to the responsibilities.

Brand Ambassador

TheInGroup
05.2019 - 11.2019
  • A Brand Ambassador role involved self-management, representing the brand, and communicating effectively with customers
  • You were responsible for tasks such as stock counting, sales, and providing reports/feedback, contributing to the brand's success through these key responsibilities.

Swimming Instructor

YMCA Auckland (Onehunga War Memorial Pool)
11.2016 - 11.2019
  • In the role of a Swimming Instructor, responsibilities involved preparing lanes, teaching water confidence and swimming skills to children of various ages, with a focus on water safety
  • They customized lessons, mentored new staff, and prioritized a personalized learning experience for every student, emphasizing comprehensive instruction.

Lifeguard

YMCA Auckland (Onehunga War Memorial Pool)
11.2016 - 11.2019
  • In the lifeguard role, responsibilities included supervising pool areas, water quality testing, and maintenance tasks
  • They ensured facility cleanliness, managed bookings, provided customer service, covered reception, and administered first aid
  • They underwent extensive lifeguard training, mastering emergency rescue techniques and health and safety procedures.

Swim School Administration and Customer Care Specialist

YMCA Auckland (Onehunga War Memorial Pool)
11.2016 - 11.2019
  • The Swim School Administration and Customer Care Specialist demonstrates excellent customer service and computer skills, managing inquiries via phone and email
  • They efficiently organize lessons, handle point-of-sale transactions, supervise lessons and pool areas, while also managing bookings and membership sales, ensuring a smooth and engaging experience for customers.

Education

Bachelor of Engineering Technology - Computer and Mobile Systems Engineering

Auckland University of Technology
Auckland, NZ

Certificate in Science And Technology -

Auckland University of Technology
Auckland, New Zealand
2018

National Certificate of Educational Achievement -

Botany Downs Secondary College
Auckland, NZ
2017

Short Courses, ITC (Introduction to Computer Programming) - ITC

Techtorium
Auckland, New Zealand
2017

Trades Academy, Automotive Electrical And Vehicle Technology - Faculty of Engineering And Trades

Manukau Institute of Technology
Auckland, NZ
2016

Skills

  • Customer Service
  • Honest and Dependable
  • Attention to Detail
  • POS Software
  • Store Opening and Closing
  • Relationship Building
  • Team Supervision
  • Security Practices
  • Problem Solving
  • Troubleshooting
  • Self-Directed
  • Teamwork and Collaboration
  • Excellent Written and Verbal Communication
  • Exceeding Customer Expectations
  • Documentation and Reporting
  • Critical Thinking
  • Computer Proficiency and Microsoft Office
  • Adaptability
  • Office Administration

Timeline

Christmas Casual - Retail

Vodafone
11.2022 - 01.2023

Customer Advocate

Sitel
10.2021 - 02.2022

Sales Assistant

Animates
11.2020 - 11.2021

Christmas Casual

Michael Hill
11.2020 - 01.2021

Sale and Marketing Independent Contractor

Smith and Nelle
11.2019 - 03.2020

Brand Ambassador

TheInGroup
05.2019 - 11.2019

Lifeguard

YMCA Auckland (Onehunga War Memorial Pool)
11.2016 - 11.2019

Swim School Administration and Customer Care Specialist

YMCA Auckland (Onehunga War Memorial Pool)
11.2016 - 11.2019

Swimming Instructor

YMCA Auckland (Onehunga War Memorial Pool)
11.2016 - 11.2019

Bachelor of Engineering Technology - Computer and Mobile Systems Engineering

Auckland University of Technology

Certificate in Science And Technology -

Auckland University of Technology

National Certificate of Educational Achievement -

Botany Downs Secondary College

Short Courses, ITC (Introduction to Computer Programming) - ITC

Techtorium

Trades Academy, Automotive Electrical And Vehicle Technology - Faculty of Engineering And Trades

Manukau Institute of Technology

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Sheetal Kumar