Summary
Overview
Work History
Education
Skills
Extracurricular Activities
References
Timeline
Generic

Shehzur Ahmed

Auckland,New Zealand

Summary

An adept Insurance professional knowledgeable in motor insurance coverage, policy terms and conditions. Facilitates claims processing by cultivating productive relationships with stakeholders. Blends analytical and administrative acumen throughout investigations and recommendations. Friendly in nature and experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and organising a large portfolio of customer claims.


I am looking to utilize my depth of insurance knowledge within the banking sector. My understanding of risk assessments and policy implementation would enable me to hit the ground running. I am particularly interest in sanctions and the ability to understand business processes and optimization.

Overview

8
8
years of professional experience

Work History

Motor Customer Manager

AA INSURANCE
10.2021 - Current
  • Utilize effective listening, communication, and interpersonal skills to engage with, determine and assess the needs of customers
  • Customer complaints - try to resolve all customer issues or complaints
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Managed customer accounts for optimal performance, ensuring timely payments and maintaining accurate records.
  • Recommend solutions and curating a needs assessment specific for each individual customer.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Created customer support strategies to increase customer retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
  • Managed a portfolio of customers to evaluate motor assessment in an efficient manner.

Claims Assist Representative

AA INSURANCE
10.2021 - Current
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Processed and recorded new policies and claims.
  • Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
  • Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Calculated adjustments, premiums and refunds.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Customer Service Representative

AA INSURANCE
10.2021 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized CRM software to manage client relationships.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
  • Educated clients on insurance policies and procedures.
  • Maintained clear communication channels between all parties involved in the event planning process, ensuring timely updates and issue resolution.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Retail Assistant

TWO DEGREES MOBILE LIMITED
03.2021 - 10.2021
  • Evaluated potential mobile applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Performed in-store product demonstrations at assigned events.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
  • Recommended complementary purchases to customers, increasing revenue.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.

Sales Representative

TOMMY HILFIGER CORPORATION
09.2020 - 03.2021
  • Planning & Implementation of strategies to effectively manage the diverse tasks of the job and implementation of plans to improve efficiency and consistency of daily activities
  • Utilize effective listening, communication, and interpersonal skills to engage with, determine and assess the needs of customers
  • Recommend solutions that will meet the specific needs of the customer
  • Provide regular reports that inform on progress in achieving planned results
  • Process payments as well as issue refunds when applicable.
  • Utilized CRM software to manage client information and monitor sales progress efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong communication and organizational skills. Applying this to finish day to day tasks effectively and efficiently.
  • Developed and maintained courteous and effective working relationships.

Sales Executive

UNDER ARMOUR NZ LIMITED
05.2019 - 09.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Built relationships with customers to encourage repeat business.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase. This enabled me to receive employee of the month.
  • Cultivated interpersonal skills by building positive relationships with other team members.

Sales Representative

THE NORTH FACE NZ LIMITED
02.2017 - 01.2019
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Consistently met sales targets and KPI's that were designated on a daily basis.

Sales Representative

TRUE ALLIANCE APPAREL & FASHION LIMITED
01.2016 - 02.2017
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

BACHELOR OF ARTS - Double Major in Psychology And Crimonology

Auckland University of Technology
Auckland, New Zealand
01.2022

Skills

  • MS Office
  • Problem Resolution
  • Process Improvement
  • Goal Setting
  • Needs Assessment
  • Teamwork and Collaboration
  • Business Administration
  • Administration and Reporting
  • Customer Service
  • Computer Skills
  • Performance Tracking and Evaluation
  • Cost Control
  • Strategic Planning

Extracurricular Activities

  • Represented the U18 New Zealand lacrosse team. Made visits to various cities in NZ & Australia to participate in professional competitions.
  • Successfully completed 3 years of Air Training Corp (ATC) in Auckland and participated as a shooting team member, glider pilot & flight (squad) Instructor.
  • I actively participate in Boxing, Basketball, Hiking, Gaming, Pool, Music & Socializing.

References

References can be arranged on request

Timeline

Motor Customer Manager

AA INSURANCE
10.2021 - Current

Claims Assist Representative

AA INSURANCE
10.2021 - Current

Customer Service Representative

AA INSURANCE
10.2021 - Current

Retail Assistant

TWO DEGREES MOBILE LIMITED
03.2021 - 10.2021

Sales Representative

TOMMY HILFIGER CORPORATION
09.2020 - 03.2021

Sales Executive

UNDER ARMOUR NZ LIMITED
05.2019 - 09.2020

Sales Representative

THE NORTH FACE NZ LIMITED
02.2017 - 01.2019

Sales Representative

TRUE ALLIANCE APPAREL & FASHION LIMITED
01.2016 - 02.2017

BACHELOR OF ARTS - Double Major in Psychology And Crimonology

Auckland University of Technology

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Shehzur Ahmed