Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Sheila Faitoai

Auckland,AUK

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. I am currently working as a sales and marketing representative for Impulse direct, part of the public fundraising regulatory association and am currently looking for weekend work as I enjoy being proactive and productively challenged. I have been also been a waiter /bar staff in Skycity for over 3 years of experience and solid background for providing excellent customer service on a daily. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on my feet for long periods of time. I also get assigned to training incoming staff on a weekly basis as I have my fair share of customers service experiences and know how to maintain a professional manner throughout work. I am organized and a motivated employee eager to apply time management and organizational skills in various environments as well as providing excellent work ethics at all time.

Overview

3
3
years of professional experience

Work History

Sales and Marketing Representative

Impulse direct
Grey Lynn, Auckland
02.2024 - Current
  • Attended industry events such as conferences, seminars.
  • Developed and implemented marketing strategies to drive sales growth.
  • Prepared reports summarizing sales activity for management review.
  • Attended regular training sessions to stay up-to-date on company policies and procedures.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Produced sales documents, finalized deals and filed records.
  • Identified customer needs by asking questions and advising on best solutions.

Hospitality Worker

Skycity entertainment
, Auckland CBD
10.2020 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained accurate cash handling practices while efficiently serving customers.
  • Responded promptly to customer complaints in a professional manner.
  • Performed opening duties such as setting up the bar counter before service began.
  • Delivered ordered items to customers quickly and efficiently.
  • Trained new employees to perform duties.
  • Stocked bar area with liquor bottles and other supplies as required by management.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Recorded sales transactions accurately into register system.
  • Processed payments using cash registers or point-of-sale systems.
  • Maintained accurate records of inventory levels of beer, wine, spirits, mixers, garnishes.
  • Understood and followed oral and written directions.

Skills

  • Guest Relations
  • Event Preparation
  • Customer Service
  • Cash Handling
  • Communication
  • Calm Under Pressure
  • Multitasking
  • Cultural Awareness
  • Point of Sale (POS) System Operations
  • Positive and Professional
  • Compliance Standards

Accomplishments

  • I received a public speaking trophy for my senior year in high school overall, Kelson Girls' College

Timeline

Sales and Marketing Representative

Impulse direct
02.2024 - Current

Hospitality Worker

Skycity entertainment
10.2020 - 01.2024

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Sheila Faitoai