Sheila Faitoai
Henderson,AUK
Summary
Customer focused with strong hospitality background, and experience in delivering high service standards. Currently working with Miriam Corban, part of Ryman healthcare, offering exceptional service for retired residents. Throughout the years I've managed multitasking and thriving under pressure in fast-paced environments, taking initiative and a proactive approach to meet team goals. I am interested in gaining experience in a completely different scale of career interests. My strong suit is being able to adapt to various environment or roles assigned to me, with willingness to learn and a curious mind to ask questions in order to improve and excel in my work.
Overview
7
7
years of professional experience
Work History
Barista/Cashier
Miriam Corban (Ryman Healthcare)
Henderson, Auckland
10.2024 - Current
- Utilized POS system to receive and process customer payments.
- Maintained cleanliness of work area and dining spaces to ensure customer comfort and safety.
- Prioritized services for residents to enhance their experience. to ensure customer satisfaction.
- Tracked inventory levels and replenished supplies to support smooth operations during shifts.
- Implemented health and safety standards to maintain a safe work environment.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Waiter
Skycity
Auckland CBD
11.2019 - 01.2024
- Trained new staff on service standards and operational procedures.
- Resolved guest complaints with professionalism and empathy, enhancing satisfaction.
- Addressed guest concerns promptly, contributing to positive customer experience.
- Ensured compliance with health and safety regulations in service areas.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Managed point-of-sale system, ensuring efficient transaction processing and balanced cash flow. to maintain balanced cash flow.
Education
Bachelor of Arts - Employment Relations And Politics
University of Auckland
Auckland, NZ01-2027
Skills
- Point-of-sale system
- Customer-focused mindset
- Hospitality professionalism
- Staff training
- Team collaboration
- Opening and closing procedures
- Work under pressure
- Adaptability flexibility
- Building rapport
- Strong communicator
- Problem solver
- Willingness to learn
- Interpersonal skills
Timeline
Barista/Cashier
Miriam Corban (Ryman Healthcare)
10.2024 - Current
Waiter
Skycity
11.2019 - 01.2024
Bachelor of Arts - Employment Relations And Politics
University of Auckland