Sheila Lesatele
45A Nile Road, Kelston,Auckland
Summary
Motivated Catering Supervisor at Epicure Catering, excelling in complaint resolution and managing customer satisfaction through effective problem-solving and displaying empathy where required. Strong English fluency enhancing a professional telephone demeanour while demonstrating active listening. Outside of work, a dedicated mother of three striving to model leadership and integrity through compassion within the home, community and workplace.
Overview
2
2
years of professional experience
Work History
Catering Supervisor
Epicure Catering
01.2023 - Current
- Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Education
National Certificate of Educational Achievement -
Avondale College
Auckland, NZ2014
Skills
- English fluency
- Complaint resolution
- Money handling abilities
- Professional telephone demeanour
- Active listening
- Microsoft Office proficiency
Timeline
Catering Supervisor
Epicure Catering
01.2023 - Current
National Certificate of Educational Achievement -
Avondale College
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