Sheila Tui
Porirua
Summary
Adept at leading teams to excellence, I enhanced staff performance and customer satisfaction at Fisherman's Table through effective training and relationship building. Skilled in multitasking and team supervision, my approach boosts efficiency and fosters a positive, professional environment. My expertise in customer service and staff training ensures operational success and client loyalty.
Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restuarant Duty Manager
Fisherman's Table
11.2024 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Waitress
Park Kitchen
03.2023 - 09.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - Criminology
Victoria University of Wellington
Wellington, NZ05-2026
Skills
- Strong multitasking
- Customer service focus
- Team collaboration
- Team supervision
- Cash handling
- Attention to detail
- Professionalism and integrity
- Handling complaints
- Relationship building
- Work planning and organization
- Staff training
- Financial reporting
Certification
- Managers Certificate issued by Kapiti Coast District Licensing Committee November 2024
- Full license
Languages
Samoan
Native or Bilingual
Interests
- Gym Workouts
- Music
- Road Trips
Timeline
Restuarant Duty Manager
Fisherman's Table
11.2024 - Current
Waitress
Park Kitchen
03.2023 - 09.2023
- Managers Certificate issued by Kapiti Coast District Licensing Committee November 2024
- Full license
Bachelor of Arts - Criminology
Victoria University of Wellington
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