Summary
Overview
Work History
Skills
Profile
Timeline
Generic

Sheira Scott

Whangarei,Northland

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

30
30
years of professional experience

Work History

Property Maintance Manager

Self employed
Central, Whangarei
10.2018 - Current
  • Organizing end of teanancy cleans and garden maintance
  • Repair, replace or clean window furnishings
  • Organized and managed inventory of supplies and materials needed for property maintenance.
  • Coordinated with contractors to ensure timely completion of projects.
  • Supervised staff responsible for day-to-day operations related to property maintenance.
  • Established policies and procedures for all aspects of property maintenance operations.
  • Monitored budget allocations for each project to ensure cost efficiency.
  • Trained personnel on proper use of tools, equipment, and machinery used in property maintenance activities.
  • Prepared estimates for projects based on labor costs, material costs, time frames.
  • Maintained accurate records of all completed jobs along with associated costs.
  • Maintained equipment performance by cleaning and lubricating components.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.

Store Manager

Shanton
, Whangarei
02.2016 - 10.2018
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Updated POS system with new products and promotional offers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Department Manager

Spotlight
Auckland
03.2015 - 09.2016
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Developed strategies to improve customer service and increase sales by 30% within 6 months.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Ensured compliance with all safety regulations in the workplace.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.

Merchandiser / Sales

Retail
Whangarei, Northland
06.1994 - 10.2014
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Developed promotional strategies to increase sales of featured products.
  • Organized displays according to company standards and specifications.
  • Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
  • Assisted customers with locating desired items within store locations.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Maintained a clean and organized work environment at all times.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Performed regular price checks on select items throughout the store location.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Skills

  • Health and safety compliance
  • Scheduling and Coordination
  • Budgeting and financial management
  • Communication and Interpersonal Skills
  • Analytical and Critical Thinking
  • Conflict resolution techniques
  • Inventory Replenishment
  • Facilities Maintenance
  • Resource Allocation
  • Preventive Maintenance
  • Staff Management

Profile

  • 50 years old
  • Full New Zealand drivers license
  • New Zealand citizen

Timeline

Property Maintance Manager

Self employed
10.2018 - Current

Store Manager

Shanton
02.2016 - 10.2018

Department Manager

Spotlight
03.2015 - 09.2016

Merchandiser / Sales

Retail
06.1994 - 10.2014

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Sheira Scott