SHEKINAH LOPAU TAPU
Papatoetoe,New Zealand
Summary
Dynamic and results-oriented professional with extensive experience in customer service and order picking, honed at Ingram Micro and other notable companies. Excelled in roles requiring calmness under pressure and effective communication, significantly enhancing customer satisfaction. Proven leader in shipping and receiving, adept at problem resolution, showcasing a positive attitude and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Ingram Micro
Wiri, Manukau
02.2024 - 03.2024
- Ingram Micro was a company that provided electronic devices. I work there as a picking, packing, warehouse person.
- My job was to pick and pack orders for customers who have ordered their devices or household furniture.
- I learned to communicate more with customers outside and online, and making sure that the customers' needs are very important to me.
Independent Contractor
Partricia Cureses
New Market, Auckland City
08.2023 - 10.2023
- I was working on behalf of the Canteen Campaign. What I do is that I was a salesperson, a door-to-door contractor. I was sent out to meet clients in their homes and sell them whatever I was working on in order for me to get paid.
- I was also working to get clients to support young people with cancer. I love helping out; this job taught me a lot about helping people who are in need.
Production Worker
Hiltons Food
Wiri, Manukau
11.2021 - 04.2022
- I was a production worker for Hilton's Food. I was packing meat in their boxes on the lines. I learned to be able to work in the production area, where it is cold.
- I was also preparing plates and cups for the meats while the line is running.
Volunteer - One-week Internship
Maritime Museum
01.2021 - 02.2021
- Greet all museum visitors with enthusiasm and a smile.
- Help the bookings team greet groups, assist groups with their different activities, and keep on schedule; help groups and the public with life jackets and boarding for the sailing; assist with wayfinding; go on sailings; and help out where necessary.
- Help run the craft station, encourage children to use their creativity and take part in activities, promote the program, keep the area clean and tidy, and help with wayfinding.
- Take a leading part in the hourly storytime play.
Receptionist Work Experience
Auckland City Hotel,
CBD, Auckland City
01.2020 - 02.2020
- Combination of housekeeping, reception, and waiter duties.
- I gain so much work experience while working for Auckland City Hotel; I learn so much more about housekeeping, as well as communicating with customers about their needs.
Shopkeeper
Berrys Perrys LTD
01.2018 - 01.2020
- Welcome customers, and promote and serve our ice creams with berries of the customers' choice.
- Share with customers the story of our blueberries and strawberries.
- Cashier duties include maintaining a safe and hygienic store at all times.
- Team Leader
Gateway Work Experience
Manukau Warehouse
01.2019
- Greet and engage with customers
- Assist in the shoe department with customer enquiries and restocking the shelves
- Ensure garden centre area looks presentable and clean
- Restock entertainment area and assist customers with any queries
Education
Some College (No Degree) - Community Coaching Program
Active Institute
Papatoetoe11-2024
New Zealand Certificate in Travel - Level 4
The International Travel College of New Zealand
01.2021
New Zealand Certificate in Tourism - Level 3, Tourism & Travel
The International Travel College of New Zealand
01.2021
NCEA - Level 3,2,1
Aorere College
01.2020
Skills
- Order picking
- Customer service
- Calmness under pressure
- Positive attitude
- Problem resolution
- Communication
- Shipping and receiving
Righttowork
New Zealand Permanent Resident
References
- Allison Jones, Tutor, The International Travel College of NZ, 09 373 5510, allisonj@itc.co.nz
- Dianne Smith, Gateway Coordinator, Aorere College, 021790640, dsmith@aorere.ac.nz
Hobbies and Interests
- I have sung with the church band since 2018 and have enjoyed meeting up outdoors to practise during the Auckland lockdowns (when allowed).
- My other interest is going to the gym. During lockdown I took up walking and jogging with a friend around and to the top of our local mountain to keep fit, fresh and focused.
Languages
- English
- Samoan
Covidvaccination
Fully vaccinated
Driverlicence
Learners
Timeline
Warehouse Worker
Ingram Micro
02.2024 - 03.2024
Independent Contractor
Partricia Cureses
08.2023 - 10.2023
Production Worker
Hiltons Food
11.2021 - 04.2022
Volunteer - One-week Internship
Maritime Museum
01.2021 - 02.2021
Receptionist Work Experience
Auckland City Hotel,
01.2020 - 02.2020
Gateway Work Experience
Manukau Warehouse
01.2019
Shopkeeper
Berrys Perrys LTD
01.2018 - 01.2020
Some College (No Degree) - Community Coaching Program
Active Institute
New Zealand Certificate in Travel - Level 4
The International Travel College of New Zealand
New Zealand Certificate in Tourism - Level 3, Tourism & Travel
The International Travel College of New Zealand
NCEA - Level 3,2,1
Aorere College
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