Shekinah Tahitahi
Kaitaia ,Northland
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beta Tester - Video Games
Hoyoverse
08.2021 - 10.2023
- Enhanced software quality by identifying and reporting bugs through thorough testing procedures.
- Improved overall user experience by providing detailed feedback on usability and functionality issues.
- Aided in the development of new product features with comprehensive suggestions and ideas.
- Collaborated closely with cross-functional teams to ensure efficient communication and timely resolution of reported issues.
Babysitter
Multiple Parents
05.2022 - 11.2022
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Promoted healthy habits by preparing nutritious meals and snacks for children daily.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
Age Group Swim Coach
Seventh Day Adventist Church
04.2021 - 06.2021
- Enhanced swimmer performance by developing individualized training plans and monitoring progress.
- Increased team competitiveness through the implementation of effective coaching strategies and motivational techniques.
- Improved athlete endurance and technique with focused practice sessions and targeted drills.
- Developed strong relationships with swimmers, fostering a supportive environment for personal growth and achievement.
Waitress
Beachcomber Restaurant
01.2020 - 03.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
High School Diploma -
Kaitaia College
Kaitaia, NZ11.2024
Skills
- Test Plan Development
- Functional Testing
- Regression Testing
- Performance Testing
- Schedule Management
- Activity Planning
- Behavior monitoring
- Parent Communication
- Performance Analysis
- Patience and understanding
- Progress Tracking
- Order Management
- Order Accuracy
- Food safety understanding
- Customer Service
- Regulatory Compliance
- Hospitality service expertise
- Food presentation
Accomplishments
Placed Nationally and Internationally in swimming
Certification
I have completed a course in Barista training
I have completed a course in Bartending
I have completed a course in Health and Safety
Languages
Korean
Elementary
Maori
Limited Working
Timeline
Babysitter
Multiple Parents
05.2022 - 11.2022
Beta Tester - Video Games
Hoyoverse
08.2021 - 10.2023
Age Group Swim Coach
Seventh Day Adventist Church
04.2021 - 06.2021
Waitress
Beachcomber Restaurant
01.2020 - 03.2020
High School Diploma -
Kaitaia College
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