Shelby Dellaway

Catherine Hepburn - 027 389 6342

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Collected room deposits, fees, and payments.
• Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
• Greeted and seated guests to provide friendly and welcoming experience.
• Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

• Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
• Managed team productivity and workflow to exceed quality standards.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Kristina Shadbolt - 022 530 7987

• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Contributed to team success by supporting colleagues during peak periods or staff shortages.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Working in a fast paced environment efficiently and smoothly

Geradine Hura - 027 273 2775

• Organizing and completing paperwork
• Resolved issues quickly to maintain productivity goals
• Communicating with people who understand little English
• Fast-paced work to ensure that the line was running properly and on schedule
• Trained new workers
• Stayed on and did overtime when the next shift was short staffed to keep production on schedule
• Heavy lifting
• Followed safety procedures and guidelines to maintain safe working environments.

• Maintained children's safety and created welcoming, caring environments for all children
• Kept areas clean, organized and stocked, and sanitized surfaces and toys
• Communicated with parents and gained their trust with me supervising their kids after school
• Prepared group activities to enhance socialization, communication and problem-solving skills for children