Shelby Lopez
83 Aberdeen Drive, Hamilton
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
16
16
years of professional experience
Work History
Equity Co-Ordinator- BreastScreen Midland
Te Whatu Ora
2023.10 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced patient satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Administration Support
Te Whatu Ora- Breast Care Centre
2022.05 - 2023.10
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Confirmed appointments, communicated with clients, and updated client records.
Learning Support Assistant
Woodstock School
2020.08 - 2022.05
- Supported lead teacher in lesson planning and learning activities.
- Supported interaction between students during group work activities using guided conversation.
- Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
English as a Second Language Teacher
Magic Ears
2018.08 - 2022.04
- Developed activities and integrated technology to diversify instruction.
- Coordinated communication between students and school administration to create effective and culturally-sensitive learning environment.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
Kindergarten Teacher
Nira International School
2016.01 - 2018.06
- Structured courses around learning objectives and curriculum
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Customer Service Coordinator
Lovelace Womens Hospital
2012.02 - 2016.01
- Strong customer service skills, serving my community with compassion
- Verifying patient demographics, insurance plans and benefits, and collecting appropriate payments
- Working efficiently in a fast-paced environment
- Effectively communicating with medical staff and patients
Waitstaff
The Montebello on Academy
2008.08 - 2011.07
- Learned to satisfy specific geriatric needs and desires of residents
- Organized and provided catering for various resident events
- Verified a fully stocked retirement home at all times
Education
TEFL -
University of Toronto - St. George Campus
Toronto, ON2016
Skills
- Responsible and reliable
- Ability to listen and facilitate needs and goals easily
- Independently driven
- Outstanding leadership skills
- Adaptive team player
- Strong organizational abilities
- Tutoring
- Vocabulary Enrichment
Timeline
Equity Co-Ordinator- BreastScreen Midland
Te Whatu Ora
2023.10 - Current
Administration Support
Te Whatu Ora- Breast Care Centre
2022.05 - 2023.10
Learning Support Assistant
Woodstock School
2020.08 - 2022.05
English as a Second Language Teacher
Magic Ears
2018.08 - 2022.04
Kindergarten Teacher
Nira International School
2016.01 - 2018.06
Customer Service Coordinator
Lovelace Womens Hospital
2012.02 - 2016.01
Waitstaff
The Montebello on Academy
2008.08 - 2011.07
TEFL -
University of Toronto - St. George Campus
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