Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shelby Rutherford-Menzies

Hanmer Springs

Summary

I am friendly and hardworking, with lots of experience in hospitality. I am great at helping customers and working in a team to keep things running smoothly. Always focused on making people feel welcome and making sure my service is fast and efficient. I excel in different hospitality tasks, from bartending and making coffee to keeping track of inventory and training new staff members.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Saints Cafe, Restaurant & Bar
12.2022 - Current
  • Organised and cleaned the restaurant to enhance customer experiences.
  • Satisfied customers by providing attentive service and addressing any concerns efficiently.
  • Completed regular inventory stock counts.
  • Communicated with kitchen staff to ensure accurate order time delivery of dishes to customers.
  • Communicated with other managers to make plans for improvement, held team meetings and ensuring everything is running smoothly.
  • Trained new hires, ensuring they uphold company values and standards.
  • Operated POS systems to process customer transactions and managed cash handling with accuracy.
  • Managed labour by making shift adjustments on demand.

Front of House Staff Member

Boulder Burgers
01.2022 - 11.2022
  • Established a welcoming atmosphere by greeting every customer warmly.
  • Assisted with menu recommendations and knowledgeably answered questions about allergies and food intolerances.
  • Demonstrated knowledge of the menu items and ingredients.
  • Maintained a clean and welcoming environment.
  • Ensured the POS was accurate through correct cash handling and payment processing.

Dishwasher

Hanmer Hospitality LTD
01.2021 - 04.2021

Front of House Employee

The LogCabin by Metromart
12.2017 - 10.2020

Education

NCEA Level 3 -

Amuri Area School
Culverden, NZ
12-2023

Skills

  • Customer service
  • Time management
  • Reliability
  • Money handling
  • Team leadership
  • Punctuality
  • Staff training and development
  • Staff supervision and management
  • Reservation management
  • Item promotion
  • Attention to detail
  • Organizational skills

Interests

- Photography I have a professional photography portfolio I have taken restaurant and wedding photos

- Netball Selected for Amuri Area School A Team and played in the South Island Secondary schools competitions (2022, 2023)

- Travel

- Cooking and baking


Timeline

Assistant Manager

Saints Cafe, Restaurant & Bar
12.2022 - Current

Front of House Staff Member

Boulder Burgers
01.2022 - 11.2022

Dishwasher

Hanmer Hospitality LTD
01.2021 - 04.2021

Front of House Employee

The LogCabin by Metromart
12.2017 - 10.2020

NCEA Level 3 -

Amuri Area School

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Shelby Rutherford-Menzies