Sheldon Pienaar
Rothesay Bay,AUK
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
16
16
years of professional experience
Work History
Used Vehicle Sales Manager
Auckland City Bmw
New Market, Auckland
08.2023 - Current
- Created strategies for increasing sales of used vehicles.
- Developed pricing policies for used vehicle sales.
- Negotiated with customers on the purchase price of used vehicles.
- Monitored inventory levels of used vehicles and placed orders when necessary.
- Maintained records of all sales transactions related to used vehicles.
- Resolved customer complaints regarding the sale or service of used vehicles.
- Coordinated with auto mechanics to ensure that all repairs have been completed prior to sale of a vehicle.
- Inspected each vehicle prior to delivery, ensuring that it is in good working condition and meets safety requirements.
- Maintained relationships with wholesalers and other vendors who supply parts and accessories for use in servicing sold vehicles.
- Advised customers on maintenance schedules and other services that may be needed after purchase.
- Evaluated trade-in values offered by customers in exchange for purchasing new or pre-owned cars.
- Conducted periodic reviews of dealership performance metrics related to sales goals, revenue targets, profitability margins.
- Performed administrative tasks such as preparing reports, filing paperwork, tracking expenses.
- Provided support during peak periods such as end-of-month or end-of-year sales drives.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Supported sales team members to drive growth and development.
Branch Manager
Warkworth Toyota
Warkworth, Auckland
06.2022 - 08.2023
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Lexus Sales Manager
Lexus of Hawkes Bay
Hawkes Bay, Hastings
12.2021 - 06.2022
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Determined price schedules and discount rates.
- Built sales forecasts and schedules to reflect desired productivity targets.
Assistant New Vehicle Sales Manager
Albany Toyota
Albany, Auckland
01.2020 - 12.2021
- Ensure correct operational procedures.
- Quote generation.
- Assist with ordering of Demonstrator vehicles.
- CRM Management & Customer relationships.
- Online Training (Toyota Product & TFS).
- Generate purchase orders.
- Maintain good CSI results (Above 85%).
- Manage Vehicle Fitments.
- Maintain customer relationships.
- Assist F&I with all paperwork required for finance.
- Trade in Appraisal.
- Manage TUNZ Database and diary.
- Dealing with Key Suppliers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders to find desired items.
Managing Director
DentPro SA (Pty) Ltd
Johannesburg, South Africa
06.2016 - 12.2019
- Vehicle Reconditioning centre for Dealer network.
- Sales and marketing management.
- This includes weekly monitoring and KPI's for 4 sales consultants in Johannesburg.
- I had a Staff Compliment of 25 People.
- Digital and printed marketing.
- Monitoring, editing, design for all digital and printed marketing campaigns from Google Advertising, Facebook advertising, local newspaper advertising and brand awareness.
- Monthly budget and forecast meetings with accounts and procurement.
- Key account management.
- Staff mentoring and development with training on newly developed products.
- Cashflow and budget forecasts with our accountant.
- Disciplinary hearings and dismissals together with our labour consultants.
- Performed sales and support activities to meet client needs and maintain service levels.
- Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
- Contributed to profitability through expense control and pricing practices for products and services.
- Appointing new staff and conducting interviews.
Pre-Owned Sales Manager
Mercedes Benz East Rand Mall
Johannesburg, South Africa
06.2010 - 05.2016
- Resolved customer complaints regarding sales and service.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Retain 10/10 CSI Rating (Customer Service Index).
- Team motivation & team building.
- Dealer Standard Audits.
- Interacted with clients and sales team to understand requirements, identify current pain points and design solutions to win business.
- Coached and developed pre-sales team to enhance product knowledge, develop technical acumen and build technical sales skills.
- Offered technical and management proposal input and developed strategies to win potential contract opportunities.
- Determined price schedules and discount rates.
- Coached, developed and motivated team to achieve revenue goals.
Pre Owned Sales Executive
Mercedes Benz Bedfordview, Bedfordview
Johannesburg, South Africa
03.2008 - 07.2010
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Educated customers about sales processes, warranty requirements and service standards.
- Consistently exceeded quotas by pursuing and closing sales.
- Prepare vehicles for delivery.
- Assist F&I with all paperwork required for finance.
- Assist with trade-ins and valuations.
- Input all information gathered onto Kerridge Commercial System.
- Complete monthly assessments conducted by Mercedes Benz Group.
- Disciplinary Hearings.
- Trade in pricing.
- Vehicle procurement.
- Display rotation & weekend displays
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Excellent knowledge of the Kerridge Vehicle system
- Complete monthly assessments conducted by Mercedes Benz Group.
Education
Mercedes Benz Certified Sales Manager -
01.2016
CBM Microsoft “Excel for Office Professionals” Certificate -
01.2013
A + Computer course -
01.2005
MERCETA Sales & Marketing course – Anthony Morris -
01.2005
Grade 12 (Matric) -
Eden College
01.2001
The power of 7 habits – Stephen R Covey -
Skills
- Excels in Team Leadership
- TUNZ
- Customer Service
- Autoline
- Employee Training Oversight
- Data-driven decision-making
- Deal structuring
- Industry Expertise
- Proactive and Focused
- Creative and Innovative
- Problem Anticipation and Resolution
- Adaptable to Changing Conditions
- Service-Oriented
Interests
- I enjoy spending quality time with my Wife & Kids.
- Watching my kids play sport.
- Social gatherings with family and friends.
- Boating and Fishing.
- Water Sports.
- Fitness.
Timeline
Used Vehicle Sales Manager
Auckland City Bmw
08.2023 - Current
Branch Manager
Warkworth Toyota
06.2022 - 08.2023
Lexus Sales Manager
Lexus of Hawkes Bay
12.2021 - 06.2022
Assistant New Vehicle Sales Manager
Albany Toyota
01.2020 - 12.2021
Managing Director
DentPro SA (Pty) Ltd
06.2016 - 12.2019
Pre-Owned Sales Manager
Mercedes Benz East Rand Mall
06.2010 - 05.2016
Pre Owned Sales Executive
Mercedes Benz Bedfordview, Bedfordview
03.2008 - 07.2010
Mercedes Benz Certified Sales Manager -
CBM Microsoft “Excel for Office Professionals” Certificate -
A + Computer course -
MERCETA Sales & Marketing course – Anthony Morris -
Grade 12 (Matric) -
Eden College
The power of 7 habits – Stephen R Covey -
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