SHELLA SURYANI
Queenstown,Otago
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
8
8
years of professional experience
Work History
Barista
Ferg Foods Ltd
07.2023 - Current
- Prepare average of 400+ coffees independently in on of the busiest establishment in town.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Store Assistant
Betty's Liquor Store
07.2023 - Current
- Casual role
- Greeted customers and helped locate merchandise.
- Knowledgeable on in-store products and recommending products tailored to customer's preferences.
- Balanced and organized cash register by handling cash, and providing banking report
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Barista
Devon On The Wharf
03.2023 - 06.2023
- Prepare average of 400+ coffees in busy ferry terminal
- High level of focus and consistency
- Stock rotating, daily cleaning duties, order taking
- Cash handling and clear communication with customers
Food & Beverage Manager
Tanoshi Restaurant Group
08.2021 - 12.2022
- Manage F&B operations within budgets and to the highest standard
- Lead F&B team by recruiting, training and appraising talented staffs
- Assess inventory levels and manage order
- Design and edit menu, purchase goods and make necessary improvement
- Support staff to work on reaching daily target
- Communicate and report to owner regarding sales report and maintenance
- Planning marketing and promotional strategies
Barista
Patagonia Chocolates - Ice Creamery & Chocolaterie
06.2020 - 08.2021
- Prepare consistent coffees and other beverages on daily shift
- Stock rotating, daily cleaning duties, order taking
- Cash handling
- Allergen awareness
Food & Beverage Supervisor
Skycity Casino Queenstown
10.2018 - 08.2021
- Manage full operating shift and task allocation for staff
- Staff training and daily shift reporting
- Asses inventory levels and manage order
- Communicated effectively with customers, providing customers with recommendations, samples and response to particular requests
- Daily task includes food and beverage services including alcoholic beverages, dealing with casino VIPs and monitoring shift
- Communicate and report issues to other departments
- Monitor guests for intoxication and making decision on slow down service
Shift Leader
Lord of The Fries Queenstown
12.2018 - 05.2021
- Supervise team member and ensuring smooth business operation by keeping up with stocks count, ordering and rostering
- Conduct training and daily shift reporting
- Daily task includes food preparation, cashiering and coffee preparation
Housekeeping Team Member
Hilton Hotel
02.2018 - 09.2018
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Food & Beverage Attendant
Grand Hyatt
01.2017 - 07.2017
- Set dining tables for diverse types of events and follow service standards
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
Kitchenhand
Thaitanium Remarkable Park Centre
- 01.2017
- Serving foods to customer
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
Banquet Waiter
Grand Dorsett Hotel
10.2015 - 12.2015
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs
Education
Graduate Diploma - Hotel Management
Southern Institute Of Technology
Queenstown, New Zealand10.2015
Bachelor of Hospitality Management - Hospitality Management & Event Management
KDU University College
Kuala Lumpur, Malaysia07.2014
Student Exchange Program - Business & Marketing
IDRAC Business School
Lyon, France12.2013
Skills
- Interpersonal Skills
- Time Management
- Responsible
- High-Volume dining
- Strong Work ethics
- Team leadership
- Quick learner
- Microsoft Office
- Micros
- Task
- IFCA
- Loaded
- Adobe Photoshop
- POS Transactions & Setup
- Team Collaboration
- Sales Strategies
- Employee Scheduling
- Customer Assistance
- Event Planning
- Assignment Delegation
- Inventory Management
- Strong Communication and Interpersonal Skills
- Employee Performance Evaluations
- Adaptable and Flexible
- Building Customer Loyalty
- Goal-Driven
Timeline
Store Assistant
Betty's Liquor Store
07.2023 - Current
Barista
Ferg Foods Ltd
07.2023 - Current
Barista
Devon On The Wharf
03.2023 - 06.2023
Food & Beverage Manager
Tanoshi Restaurant Group
08.2021 - 12.2022
Barista
Patagonia Chocolates - Ice Creamery & Chocolaterie
06.2020 - 08.2021
Shift Leader
Lord of The Fries Queenstown
12.2018 - 05.2021
Food & Beverage Supervisor
Skycity Casino Queenstown
10.2018 - 08.2021
Housekeeping Team Member
Hilton Hotel
02.2018 - 09.2018
Food & Beverage Attendant
Grand Hyatt
01.2017 - 07.2017
Banquet Waiter
Grand Dorsett Hotel
10.2015 - 12.2015
Kitchenhand
Thaitanium Remarkable Park Centre
- 01.2017
Graduate Diploma - Hotel Management
Southern Institute Of Technology
Bachelor of Hospitality Management - Hospitality Management & Event Management
KDU University College
Student Exchange Program - Business & Marketing
IDRAC Business School
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