Summary
Overview
Work History
Education
Skills
Baking/cooking
Timeline
Generic

Shellees Uerata

283 State Highway 33,Paengaroa

Summary

I'm an outgoing person who's naturally friendly and looking to get back into the workforce. I thrive on providing exceptional customer service and exceeding customer expectations and have discovered a passion for baking over the last few years. I have enjoyed being a stay at home mother during this time, and I am keen to bring the skills I have acquired during this period back into the workforce. I consider myself to be honest, reliable and a supportive and a cooperative team player. I would like to pursue a career where I’m able to enhance my baking skills and broaden my knowledge/skill set. I would like my future employer to know that I love new challenges and will give 100% with a smile

Overview

14
14
years of professional experience

Work History

Specialist Support Staff, Full Time

Community Living Limited
2019.08 - 2021.08

• Providing a safe and satisfying home life.

• Providing community-based services that identify and minimise any risk for the people we support, staff and the community, based on the needs assessment of the individuals.

• Increasing independence, self determination, participation and integration into the community.

• Fulfilling the functions and duties by following a Care and Support/ Rehabilitation Plan (as set out in the IDCCR Act if relevant) as prepared by the relevant people, that reflects the people we support’s needs and goals.

• Advocating for, and protecting the rights of people with disability.

• Following all relevant New Zealand Legislation and relevant policies and procedures.

Bartender/Supervisor, Full Time

Hare & Hounds
2019.01 - 2019.06
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Coordinated private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • POS, Till, Eftpos.
  • Bar tendering, pouring drinks/making cocktails.
  • Resetting functions room.
  • Kitchen work.
  • Supervising staff members.
  • Closing of store/cash up.

Wait Staff/Duty Manager, Full Time

Good George
2018.06 - 2018.12

• POS, Till, Eftpos, Table Service.

• Bar tendering, pouring drinks/making cocktails.

• Private functions eg: Birthdays for ages 21 up, Oktorberfest.

• Barista.

• Running drinks/meals.

• Brewery Tours.

• Moving/Organising Beer Kegs.

• Closing Manager of Resturant/Bar – End of night cash up.

Wait Staff/Duty Manager, Full Time

The Verandah Cafe
2017.07 - 2018.06

• Clean and clearing of tables.

• POS, Till and Eftpos, Table service.

• Functions eg: Weddings, Christmas at the Lake, Big business events.

• Out Catering.

• Barista.

• Running coffee/meals.

• Kiosk (serving ice-creams).

• Pack down of store.

Shift Supervisor, Full Time

BurgerFuel
2017.05 - 2017.07

• POS, Till and Eftpos.

• General Customer Relations.

• Front of House Cleanliness.

• Orders out to Customers. (bagging and calling orders)

• Taking Phone Orders.

• Evening Prep Duties and Close of Store.

• Stock Control.

• Stacking of the Burgers.

• Grill.

• Managing shifts/staff members.

• Closing of store/cash up.

Crew Member, Part Time

Columbus Cafe
2016.12 - 2017.04

• Chef training.

• Preping F.O.H cabinet food, baking slices, cakes etc.

• Cleanliness of store/kitchen.

• Help Head Chef when needed.

Chrismas Holidays, Casual Staff

The Warehouse
2016.10 - 2017.01

• Serving customers.

• Handling refunds or Lay-bys.

• Stock Rotation of shelves.

• Helping customers over the phone.

Customer Service Role & Kitchen Hand

Fat Pigeon Cafe
2016.03 - 2016.09
  • Assisted in setting up and breaking down kitchen stations.
  • Followed recipes and chef instructions to prepare food correctly.
  • Maintained high personal grooming standards and uniform presentation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Stocked and rotated food items according to expiration dates.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Barista training.
  • Closing of store.

Crew Member, Part Time

BurgerFuel
2015.07 - 2016.03

• POS, Till and Eftpos.

• General Customer Relations.

• Front of House Cleanliness.

• Orders out to Customers. (bagging and calling orders)

• Taking Phone Orders.

• Evening Prep Duties and Close of Store.

• Stock Control.

• Stacking of the Burgers.

Christmas Holidays, Casual Staff

The Warehouse
2015.09 - 2016.01

• Serving customers.

• Handling refunds or Lay-bys.

• Stock Rotation of shelves.

• Helping customers over the phone.

• Closing of the store.

Work Experience

Earlybirds Educare
2014.03 - 2015.07
  • Creating a safe environment for the children to learn through playing Meeting the needs of every child within the centre Making sure the children are well fed throughout the day.
  • One day a week for school credits.

Crew Member, Part Time

McDonald's
2013.04 - 2014.03

• Serving customers on both front counter and drive thru.

• Food handling – burgers, fries etc.

• Cleaning throughout the eating area.

Customer Service Role, During School Holidays

Go Diva Lunch Bar
2008.01 - 2009.01

• Serving customers.

• Food handling - preparing food and making milkshakes.

• Cleaning up e.g dishes, moping floors.

• Restocking fridge with drinks.

Education

No Degree -

Rotorua Lakes High School
Rotorua, BOP
2015

Skills

  • Customer Relations
  • Expert Problem Solving
  • Home baking
  • Cleanliness
  • Communication Skills
  • Team Work
  • Aged Care

Baking/cooking

During my time as a say at home mother I have experimented with new recipes broadening my knowledge in both cooking meals and baked goods. 

Timeline

Specialist Support Staff, Full Time

Community Living Limited
2019.08 - 2021.08

Bartender/Supervisor, Full Time

Hare & Hounds
2019.01 - 2019.06

Wait Staff/Duty Manager, Full Time

Good George
2018.06 - 2018.12

Wait Staff/Duty Manager, Full Time

The Verandah Cafe
2017.07 - 2018.06

Shift Supervisor, Full Time

BurgerFuel
2017.05 - 2017.07

Crew Member, Part Time

Columbus Cafe
2016.12 - 2017.04

Chrismas Holidays, Casual Staff

The Warehouse
2016.10 - 2017.01

Customer Service Role & Kitchen Hand

Fat Pigeon Cafe
2016.03 - 2016.09

Christmas Holidays, Casual Staff

The Warehouse
2015.09 - 2016.01

Crew Member, Part Time

BurgerFuel
2015.07 - 2016.03

Work Experience

Earlybirds Educare
2014.03 - 2015.07

Crew Member, Part Time

McDonald's
2013.04 - 2014.03

Customer Service Role, During School Holidays

Go Diva Lunch Bar
2008.01 - 2009.01

No Degree -

Rotorua Lakes High School
Shellees Uerata