Shelley Hodson

Supervised daily operations including scheduling shifts, assigning duties.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Facilitated interdepartmental communication by attending meetings or providing update.
• Coordinated with other departments to ensure smooth flow of operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Processed invoices in accordance to established procedures .
• Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
• Developed strong working relationships with staff, fostering a positive work environment.

• Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
• Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
• Ordered and received products and supplies to stock kitchen areas.
• Communicated closely with Kitchen Manager to fully understand special orders for customers, including those with food allergies and gluten intolerance.
• Communicated closely with Kitchen Manager and Registered Nurse to fully understand special orders for customers, including those with food allergies and gluten intolerance.
• Verified proper portion sizes and consistently attained high food quality standards.

• Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
• Used downtimes to prepare ingredients and restock supplies for expected busy periods.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

• Recommended products based on solid understanding of individual customer needs and preferences
• Maintained coffee machine equipment and performed minor repairs to keep coffee machines functioning properly
• Opened new inventory and rotated stock by dates to maintain freshness
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
• Maintained clean, trash-free work spaces to maximize productivity and safety
• Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
• Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
• Stayed current on available products, store promotions and customer service policies to better assist with any need
• Inspected floor displays, noted missing items and immediately replenished merchandise
• Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
• Removed all debris and packaging from boxes and separated for recycling or disposal
• Prepared more than 30+ drinks per shift with high accuracy and consistently strong customer satisfaction
• Maintained calm demeanor during high-volume periods and special events
• Cleaned equipment, disposed of waste, closed registers and carried out other closing duties
• Maintained regular and consistent attendance and punctuality
• Controlled line and crowd with quick, efficient service

• Assessed shelves in produce department to determine which items needed to be replenished
• Adhered to all safety processes and procedures when stocking store to avoid falls and other injuries
• Supported promotional plans by updating signage with price changes
• Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
• Stayed current on available products, store promotions and customer service policies to better assist with any need