Shell (Michele) Gray
Cromwell,OTA
Summary
Hardworking employee with vast, varied experience with multitasking, and time management abilities. Devoted to giving every Employer/customer/client a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Stihl Shop Cromwell
Otago/Southland Farm Machinery
Cromwell, Central Otago
04.2024 - Current
- Provide excellent customer service by responding promptly to inquiries and requests for assistance.
- Monitored inventory levels and placed orders as needed.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Provided personalised service to build relationships with customers.
- Assisted customers in selecting appropriate products or services for their needs.
- Advised customers on the latest product features and benefits.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained current store, product and promotional knowledge to drive consistent sales.
Carpet Court Cromwell Manager
Carpet Court Wanaka & Cromwell
Cromwell, Central Otago
05.2022 - 11.2023
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Fostered relationships with customers to expand customer base and retain business.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Counter Salesperson
Redpaths electrical wholesaler
Cromwell, Central Otago
05.2021 - 05.2022
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Operated cash register to process payments from customers.
- Ensured shelves were stocked with the correct merchandise.
- Answered customer inquiries regarding prices, availability, and product features.
- Performed regular inventory checks to ensure stock levels were maintained.
Panel & Paint Shop
Self employed
Cromwell, Central Otago
04.2016 - 04.2021
- Coordinated and managed daily administrative & workshop operations of the business.
- Organised monthly staff meetings, toolbox meetings, and health and safety.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Managed staff recruitment, hiring, training, and development.
- Oversaw daily operations of small business including customer service and financial management.
Rental Property Manager
First National
Cromwell, Central Otago
02.2015 - 04.2016
- Conducted regular inspections of rental properties to ensure compliance with safety regulations.
- Coordinated maintenance, repairs, and upgrades of rental units as necessary.
- Handled tenant complaints and inquiries in a timely manner.
- Advertised vacant properties through online listings and other media outlets.
- Negotiated leases with prospective tenants and collected security deposits.
- Processed applications from potential renters to verify income, credit history, and references.
- Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
- Inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear requiring repairs.
Healthcare Support Worker
HealthCare NZ
Cromwell, Central Otago
03.2013 - 02.2015
- Provided compassionate care to patients and their families.
- Assisted in the preparation of meals for patients.
- Helped maintain a clean and safe environment for patients.
- Provided emotional support to patients and their families during difficult times.
- Assisted with physical therapy exercises under the direction of therapists or physicians.
- Maintained accurate records of patient visits and treatments given.
- Assisted with palliative care & support with multiple local families.
Logistics Coordinator & Cool Store Operator
NZCP - New Zealand Cherry Corp
Cromwell, Central Otago
12.2013 - 02.2014
- Organised and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Directed team activities by establishing task priorities and providing guidance.
Education
High School Diploma -
Northern Southland College
Lumsden02-1993
Skills
- Customer Engagement
- Sales
- Customer care
- Relationship Building
- Confidentiality
- Emotional Resilience
- Timely
- Loyal
Affiliations
- Completed Level 2 Healthcare certificate.
- Online sales training with my last 3 sales positions.
Timeline
Stihl Shop Cromwell
Otago/Southland Farm Machinery
04.2024 - Current
Carpet Court Cromwell Manager
Carpet Court Wanaka & Cromwell
05.2022 - 11.2023
Counter Salesperson
Redpaths electrical wholesaler
05.2021 - 05.2022
Panel & Paint Shop
Self employed
04.2016 - 04.2021
Rental Property Manager
First National
02.2015 - 04.2016
Logistics Coordinator & Cool Store Operator
NZCP - New Zealand Cherry Corp
12.2013 - 02.2014
Healthcare Support Worker
HealthCare NZ
03.2013 - 02.2015
High School Diploma -
Northern Southland College
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