Shellobhelle Tango
23 A Tintern Avenue, Avonhead,Christchurch
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Level-headed Healthcare professional dedicated to providing quality patient care, companionship and support. Remains calm and effective in difficult and stressful situations. Defuses stressful situations and manages behavioral needs with grace. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
17
17
years of professional experience
Work History
Health Care Assistant
Holly Lea Village
12.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Sustained a clean, hazard-free, and structured patient space.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept accurate records of patients' care, condition, and progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted in feeding patients by offering fluids and snacks and recording amounts consumed in logbook
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Fostered a secure atmosphere through effective relationship-building.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- I can demonstrate patience, understanding, and compassion while assisting clients with daily activities
- Kind and good communicator
- Treat people around me with respect.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Pagani
09.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Freelancer
Self-employed
06.2017 - 03.2021
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Making customize dresses and gowns for kids
- Making costumes for school events
- Selling Home cook Food
- Part time agent for renting and selling condominium and properties
Sales Representative
Frontrow Enterprises
05.2012 - 12.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Waitress
East Oriental City Restaurant
10.2009 - 03.2012
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Caregiver
Private Care Giver
08.2009 - 09.2009
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Pharmacy Assistant
Caburian- Rillera Pharmacy
03.2008 - 07.2009
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
Education
Bachelor of Science - Nursing
La Union College of Nursing And Arts And Sciences
San Fernando City, La Union, Philippines03.2008
Skills
- Monitor Vitals
- Nursing Assistance
- Cultural Competency
- Charting Expertise
- Compassionate Caregiver
- Interdisciplinary Communication
- Observing Responses
- Output Monitoring and Reporting
- Observation Documentation
- Medications Familiarity
- Documenting Behaviors
- Medical Procedures Understanding
- General Housekeeping Abilities
- Emotional and Social Support
- Promoting Healthy Habits
- Patient Relationship-Building
- Quality Patient Care
- Supporting Personal Needs
- Restock Shelves
- Medication Assistance
- Needs Determination
- Patient Assessments
- Room Cleaning and Restocking
- Medical Recordkeeping
References
Charisma Faye Cubil Roblete
Former Nurse in Christchurch Hospital
charismafaye@hotmail.com
Catherine Millabangco
Clinical Manager of The Oaks Care Center and Village
Catherine.Millabangco@oceaniahealthcare.co.nz
Adriana Najar- Rodriguez
Senior Scientist
Plant and Food Research
Adrianna.Najar-Rodriguez@plantfood.co.nz
Crystal Sealy
National and Regional Manager of Pagani
crystal.mcleod@pagani.co.nz
Chloe Brocas
Manager of Pagani Hornby
chloe.brocas@gmail.com
Timeline
Health Care Assistant
Holly Lea Village
12.2023 - Current
Sales Associate
Pagani
09.2021 - 08.2022
Freelancer
Self-employed
06.2017 - 03.2021
Sales Representative
Frontrow Enterprises
05.2012 - 12.2015
Waitress
East Oriental City Restaurant
10.2009 - 03.2012
Caregiver
Private Care Giver
08.2009 - 09.2009
Pharmacy Assistant
Caburian- Rillera Pharmacy
03.2008 - 07.2009
Bachelor of Science - Nursing
La Union College of Nursing And Arts And Sciences
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