Shelly Li
Pyes Pa,Tauranga
Summary
Customer service professional with extensive experience at Farmers, specializing in personalized service and beauty education. Bilingual in English and Mandarin, leveraging strong problem-solving skills to enhance customer satisfaction. Proven track record in driving loyalty program sign-ups and maintaining brand standards in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Health & Beauty Assistant
Farmers
Tauranga
06.2024 - Current
- Provided personalized customer service in a fast-paced environment.
- Educated customers on current beauty trends and effective product usage strategies.
- Collaborated with team members to complete tasks quickly and efficiently.
- Completed daily paperwork accurately logging client details and treatments performed.
- Maintained visual merchandising and stock levels to align with brand standards.
- Facilitated promotional campaigns and encouraged loyalty program sign-ups.
Customer Service Specialist
Petstock Bethlehem
11.2022 - 12.2023
- Delivered expert pet care advice and facilitated product purchases across diverse ranges.
- Assisted customers with product inquiries and service-related questions.
- Handled customer complaints with empathy and effective problem-solving skills.
- Resolved customer queries efficiently while ensuring accurate order processing.
- Maintained clean and inviting store presentation to enhance customer experience.
Customer Service Representative
Tauranga information Centre
06.2019 - 02.2021
- Assisted customers in exploring local attractions and available services.
- Provided detailed information on tourism options and resources.
- Utilized reservation systems to efficiently book accommodations for travelers.
- Handled administrative tasks, including data entry and record management, with precision.
Education
Certificate - NZ Certificate in Business (Administration And Tec
Open Polytechnic
OnlinePostgraduate Certificate - Translation and Interpreting (English–Chinese)
University of Canterbury
Christchurch, New Zealand, NZCertificate - Animal Care Level 3
Toi Ohomai Institute of Technology
null, NZDiploma - Hotel and Tourism Management
Griffith University
Brisbane, AustriliaSkills
- Bilingual: English and Mandarin
- Data entry
- Problem solving
- Customer service and sales
- Complaint resolution
- POS and retail systems
- Attention to detail
- Time management
- Team collaboration
References
References available upon request.
Timeline
Health & Beauty Assistant
Farmers
06.2024 - Current
Customer Service Specialist
Petstock Bethlehem
11.2022 - 12.2023
Customer Service Representative
Tauranga information Centre
06.2019 - 02.2021
Certificate - NZ Certificate in Business (Administration And Tec
Open Polytechnic
Postgraduate Certificate - Translation and Interpreting (English–Chinese)
University of Canterbury
Certificate - Animal Care Level 3
Toi Ohomai Institute of Technology
Diploma - Hotel and Tourism Management
Griffith University
Similar Profiles
KEVIN AROLDO MUJ PICHOLKEVIN AROLDO MUJ PICHOL
General Laborer at FarmersGeneral Laborer at Farmers
Reginald BurnsReginald Burns
Insurance Specialist at FarmersInsurance Specialist at Farmers
Liza LiquitLiza Liquit
Merchandiser, Visual Merchandiser, Sales Assistant at FarmersMerchandiser, Visual Merchandiser, Sales Assistant at Farmers
Noah CostlowNoah Costlow
Account Manager at FarmersAccount Manager at Farmers
Anoop SubhashAnoop Subhash
Business Relationship Manager at NOW BusinessBusiness Relationship Manager at NOW Business