Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Hobbies and Interests
Timeline
Generic

Shelly SHELLY

Manukau

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

6
6
years of professional experience

Work History

Store Manager

Bistro Box
01.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Barista

Air New Zealand
07.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Store Manager

Dunkin Donuts
04.2020 - 04.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Shift Manager

Pink Sand Cafe
07.2019 - 02.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.

Catering Assistant

LSG Sky Chefs
05.2018 - 04.2019
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Maintained flexible work schedule to meet event needs.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.

Education

Diploma in Business -

Otago Polytechnic Auckland
07.2019

Bachelor in educa -

Kurukshetra University
07.2016

Msc. Mathematics -

Kurukshetra University
06.2007

Skills

  • Customer service
  • Good communication skills
  • Cash Handling
  • POS
  • Stock control
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive

Accomplishments

  • Best employee of the month at Dunkin
  • Completed Diploma with MeritScanned with CamScanner

Languages

Hindi
Punjabi

References

References available on request.

Hobbies and Interests

  • Book Reading
  • Listening Music
  • Playing with numbers

Timeline

Store Manager

Bistro Box
01.2024 - Current

Barista

Air New Zealand
07.2023 - 01.2024

Store Manager

Dunkin Donuts
04.2020 - 04.2023

Shift Manager

Pink Sand Cafe
07.2019 - 02.2020

Catering Assistant

LSG Sky Chefs
05.2018 - 04.2019

Diploma in Business -

Otago Polytechnic Auckland

Bachelor in educa -

Kurukshetra University

Msc. Mathematics -

Kurukshetra University

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Shelly SHELLY